JOB SUMMARY
Welcome and warmly greet guests on arrival. Answer telephone, take reservations and manage the efficient and timely seating of our guests to a table that best serves their wishes.
ESSENTIAL DUTIES
●Warmly and graciously greet all guests upon arrival.
●Answer phones, make reservations and take messages.
●When immediate seating is limited, records guest names and number of people in party. Provide guests with estimated waiting time.
●Take note of where guests are waiting and seat them when tables become available.
●Maintain a professional, courteous attitude when confronted with hostile, impatient or irate guests.
●Accommodate special seating requests for guests whenever possible.
●Seat guests based on guest preferences and balancing of customer flow in service stations.
●Relay guest notes to servers, kitchen and managers as needed.
●Maintain supplies at the host stand according to each restaurant’s checklist.
●Print menus and beverage lists as needed.
●Clean menus of food and stains.
●Thank guests as they leave and invite them to return. Relay guest comments or suggestions to the manager on duty.
●Give directions to guests upon request.
●Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager.
QUALIFICATIONS:
●No previous restaurant experience required but is preferred. On the job training will be provided.
●Must be a team player and demonstrate organizational skills.
●Must have excellent interpersonal skills and confidence.
●Excellent verbal and telephone skills to be able to communicate clearly and effectively with our guests.
●Must have exceptional grooming habits.
●Ability to work in a fast paced environment.
●Be flexible and willing to assist as needed to ensure all restaurant standards are met
●Honesty and Integrity
●Be able to work in a standing position for long periods of time (up to 8hours).
●Be able to lift, reach, bend and stoop.
PLEASE NOTE: you must be 18 years old to work with us!
WEEKEND AVAILABILITY IS REQUIRED.
COVID-19 considerations:
To keep all employees and guests as safe as possible, we are fully stocked with all CDC recommended PPE. Additionally, we have installed MERV-13 filters, and plexiglass barrriers at all high-touch points, and have implemented contactless payment option for all transactions.
