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Fulfilment & Operations Manager
Eleven Madison Park
11 Madison Ave, New York, NY 10010
Eleven Madison Park hiring Fulfilment & Operations Manager in New York, NY

Eleven Madison Park hiring Fulfilment & Operations Manager in New York, NY

Eleven Madison ParkMore Info

Full Time • Salary (Based on Experience)
Expired: Feb 10, 2022

Sorry, this job expired on Feb 10, 2022. Below are other jobs that may be of interest to you.

Required Years of Experience

4 years


Job Details

Led by Chef Daniel Humm, Make it Nice is an NYC-based restaurant group made up of diverse, passionate people who share a joy in making others happy through delicious food and gracious hospitality.

Make it Nice has built a strong culture with an emphasis on supporting our employees and encouraging their growth and development. We take our work seriously, without taking ourselves too seriously.

We are currently seeking an experienced Ecommerce Operations Manager to oversee fulfillment and logistics of a new and exciting Ecommerce venture that brings the magic of the Eleven Madison Park experience to people’s homes (food included!)! While largely driven by perishables, non-perishable shipping, packaging and operations will be a part of the process as well. Equal parts collaboration with our in-office eCommerce team as well as the Commissary Kitchen team, this person will be responsible for the safe, timely and cost-effective execution of the fulfillment process, SKU picking-and-packing, and arranging offers in a presentable manner. This role’s most important “team” is our customer; the person in this role will have a measurable impact on our ability to successfully deliver our meals and products to our customers.

Responsibilities:

    • Establish SOPs for order fulfillment and inventory management
    • Work with the leadership team to assemble and manage a team of full-time fulfillment team members and seasonal workers
    • Oversee daily order packing and fulfillment at the facility
    • Oversee daily delivery and routing schedule; liaise with 3rd party delivery partner to ensure service standards are met; escalate any service issues and propose resolution promptly
    • Deliver outstanding customer experience in the form of 100% accuracy and on-time fulfillment
    • Identify opportunities for efficiency and improvements to deliver an outstanding consumer and employee experience
    • Manage seasonal pickup locations when applicable
    • Responsible for the procurement and inventory management of packaging and shipping materials; implement best practices to ensure efficient use of storage space and cost control
    • Work cross-functionally as the liaison between Concierge, Kitchen Team and the delivery partner; help identify and communicate service pain points and resolve issues across the entire supply chain

    Personal Characteristics:

    • Strategic-thinker: you’re great at identifying areas of improvement, and even better at crafting solutions on how to get there
    • Growth-minded: you’re an agent for change and creative improvement, leading action to set growth in motion
    • Collaborative: you’re great at working with several stakeholders - and their needs
    • Analytical: you understand the importance of KPIs and use data tools to track improvements.
    • Self-starter: you thrive in autonomous settings, and can self-manage resourcefully when needed.
    • Tactical: you possess a mindset that will be able to elevate the kitchen and distribution environments to best-in-class.
    • Dependable: you are highly developed and disciplined in work ethic, accountability, and follow-through.
    • Motivational Manager: you know how to foster a great environment for employees to work in, while inspiring them to be their best. 

    Required Skills & Experience:

    • 4+ years of Operations/Logistics experience required, perishable goods, food & beverage and ecommerce background a huge plus
    • Hands-on experience of inventory and fulfillment management
    • Proven records of performance metrics and process improvement
    • Experience with Shopify and associated inventory management, routing and fulfillment software preferred
    • Strong oral, written, and interpersonal communication skills
    • Strong leadership skills with 3+ years of experience as a supervisor
    • Strong computer skills, proficent in Microsoft Office and Google Drive
    • A natural problem solver with a collaborative spirit
    • Ability to adapt and make decisions quickly in a fast-paced environment
    • Highly organized and detail oriented
    • A growth mindset and the ability to work both independently and in a team environment
    • The success of this role will be primarily measured by operations excellence in fulfillment on-time/accuracy KPIs as well as overall team engagement
    • Ability to perform physical tasks is required. You must be able to lift and move up to 50 pounds, able to stand and walk for up to 8 hours at a time and able to access all areas of the building (ascending and descending ladders, stairs and gangways safely without limitation

    Compensation Details

    Compensation: Salary (Based on Experience)

    Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts

    View Job Description

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    American

    Fine Dining, Restaurant Group

    3 Employee RecommendationsSee Details

    Part of Make it Nice

    Eleven Madison Park is a fine-dining restaurant driven by a commitment to serve the most delicious food with the most gracious hospitality. We feature a thoughtful multi-course menu, inspired by local and seasonal ingredients. Led by Chef Daniel Humm, the kitchen and dining room teams work together to create one-of-a-kind experiences for our guests. We are proud to have been awarded four stars from The New York Times, three Michelin stars, 2016 James Beard for Outstanding Service, the Ferrari Trento Art of Hospitality Award, and to have been named the best restaurant in North America on the World’s 50 Best Restaurant List.

    As a part of Make it Nice, employees at Eleven Madison Park are given an opportunity to discover and pursue their passion while learning and challenging themselves. Our team is made up of diverse people committed to collaboration, contribution and excellence.

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