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Front of House Manager
Rex at the Royal
1524 South Street, Philadelphia, PA
Rex at the Royal hiring Front of House Manager in Philadelphia, PA

Rex at the Royal hiring Front of House Manager in Philadelphia, PA

Rex at the RoyalMore Info

Full Time • Salary (Based on Experience)
Expired: Jan 27, 2022

Sorry, this job expired on Jan 27, 2022. Below are other jobs that may be of interest to you.

Required Years of Experience

2 years


Job Details

FOH Manager Job Description


Job Title: Dining Room Manager

Job Type: Full Time

Reports to: General Manager

Restaurant: Rex at the Royal


Position Overview:

The Dining Room Manager is acting General Manager in both the GM’s and AGM’s absence. 

The position can include, but is not limited to supervision of staff as well as protection of facilities and reputation of the establishment.

Principal Duties and Responsibilities:

  1. Issuing documentation for violation of policy
  2. Upholding all policies as listed on fireable offenses
  3. Keeping employees motivated and morale high by acknowledging team members that exhibit exceptional performance.
  4. Maintaining overall cleanliness of dining room & FOH areas, including bathrooms, tables, floor, plants, and sidewalks.
  5. Oversee inventory to assure that dry goods and tableware remain in stock.
  6. Oversee the cleanliness of areas used by FOH staff, and that contents are labeled with dates and stock turned.
  7. Assure that a high quality of service standards are maintained by all FOH staff members at all times.
  8. Ensure overall guest satisfaction, especially keeping regular clientele and VIP guests happy. Note frequent guest’s names and preferences, as this is a cornerstone of neighborhood hospitality.
  9. Complete daily manager report nightly. If unable, send reason to shared managers.
  10. Maintain accuracy of cash register, daily register, and cash box used for tip outs.
  11. Ensure that all FOH staff members are off of their cell phones while on the floor and in guest sight.
  12. Ensure food order accuracy; that plates contain all components of the dish and that allergies and modifications have been observed.
  13. Pay close attention to all guest experiences and make note in the manager report at the end of the evening.
  14. Be vigilant about observing staff relations and schedule a meeting with appropriate parties before potentially adversarial relations escalate.
  15. Practice excellent grammar and diction while in service, in business correspondence, and on social media.
  16. Uphold all company expectations as set forth by Jill & Evan regarding respect for all coworkers.
  17. Follow the Chain of Command for Conflict Resolution, and use the resources of the support system in place.
  18. Attire needs to be professional while on premise, as you are a representation, or “face” , of the company.
  19. Maintains well-rounded and compelling social media accounts including clear and up-to-date pictures, hashtags, and hyperlinks.

Supervision Received:

Reports to the General Manager.

The GM should be used as a resource for guidance if the manager is unsure of how to handle a situation or is not comfortable with the level of gravity. Any scenario involving reviewers, potential lawsuits, and exceptional staffing or guest conflict should be referred immediately.

Supervision Exercised:

Supervises wait staff, bartenders, and support staff to ensure a standard of excellence is maintained while in service, as well as cultivating an environment in which product education is encouraged.

Qualifications & Skills: 

Two years of experience preferred, but first time managers welcome under GM tutelage.


Compensation Details

Compensation: Salary (Based on Experience)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Dining Discounts


Required Skills

Customer Service

POS Systems

Team Management

Training Others

Beverage Service

Conflict Resolution

Service Procedures


View Job Description

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Southern, Cajun / Creole, Seafood

Casual Dining

Low country cuisine, evolved in Philadelphia.

Located in the historic Royal Theatre, Rex at the Royal brings low country cuisine to South Street. With an elegant dining room, private dining spaces, and a sprawling bar, Rex's culinary and beverage programs take inspiration from our new home in the Royal Theatre, a community-focused film and music hall at the center of 20th century life in Philadelphia.

The Royal, and its surrounding neighborhood, stood as defining elements of the Black experience in Philadelphia during the 20th century. Entries in the “Green Book” identified the South Street neighborhood and its locales as friendly and inclusive, which in turn drew African-Americans from near and far as travelers passed through Philadelphia. The Philadelphia Tribune, which is the oldest continuously published African-American newspaper in the US, is located just around the corner on 16th St.

At the turn of the century, the City’s catering industry was largely controlled by Black chefs and companies – they were among the wealthiest Black citizens. One famous chef, H. Franklyn Hall, was one of Philadelphia’s best-known chefs and penned the cookbook, “300 Ways to Cook and Serve Shellfish”. This essential cooking literature served as an inspiring tenet for what became the Rex at The Royal menu.

In addition to serving guests for dinner and Sunday brunch, we've recently expanded our weekday hours to include café breakfast and lunch service as well as an expertly curated bottle shop, with wine and beer available to-go.

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