Company Overview:

Located in the heart of San Francisco's downtown financial district, Credo opened on Martin Luther King Jr. day in 2010 and has been a hub for business lunches, intimate dinners, corporate events and social gatherings for over a decade. Credo is the Latin word for “I believe.” We believe that good food and good company go hand-in-hand. We believe in authentic ingredients, creative preparation, and gracious hospitality. Our chefs create a menu that reflects their deep appreciation of Italian culinary traditions combined with Northern California sensibilities. Through their hard work, they are able to create robust and complex flavors from simple, seasonal ingredients.

Credo is part of The Merchants Exchange, the hospitality division of Clint Reilly Landmark Properties. The Merchants Exchange team has more than 50 years combined experience hosting and producing special events in San Francisco.  From planning and logistics, to production, management, and in-house gourmet catering, the Merchants Exchange is the only fully-verticalized event production service tied exclusively to three of the city’s finest venues – Julia Morgan Ballroom, Merchant Exchange Club and Credo Restaurant.  That’s why every program executed by the Merchants Exchange is more than an event, it is a true San Francisco experience.

Credo is looking for an experienced, professional host to join our team. The ideal candidate should be:

• passionate about the hospitality and service industry
• able to understand the basics of a high paced, upscale, full-service restaurant
• comfortable greeting, interacting and working with guests
• a team-oriented individual who is looking to learn and contribute
• willing to be the face (first and last impression) of the restaurant
• willing to go above and beyond to make every guest experience special and unique

Candidate Capabilities

• First Impression: The host understands that they are the first impression our guest(s) have of Credo. The first impression must be a lasting impression. The host is responsible for greeting guests with a smile, and in a warm, genuine manner.
• Coordination: Seat patrons by escorting them to their assigned table, pull out chairs when possible, and hand guests the menus. Guests are never to be seated at a table that is not fully set and ready for service.

• Strong Communication Skills: The host must be able to engage in polite conversation, create a personal dining experience, answer questions about the restaurant, and answer the phone in accordance with restaurant standards.
• Reservationist: Be knowledgeable about the reservations system, reservation rules and standards. Must be able to accept reservations for Credo and the private Archive Room.
• Informed: Be knowledgeable with regards to operating hours, all food and beverage menu offerings, any specials, restaurant events, etc.
• Guest Profiles: Learn and be familiar with the Credo Guest Profile program. Must consider guest special requests or dining preferences. Should advise manager of any VIP’s or Regulars.
• Empathetic: Should be able to handle most guest requests or complaints within reason in a polite and professional manner. Refer to a manager when appropriate or necessary.
• Cleanliness: Must maintain work area in a clean and professional manner.

Qualifications and Requirements

• minimum of 1-2 years’ experience as a host in a comparable restaurant
• High level of professionalism
• Excellent English verbal and written skills

• Ability to communicate clearly and effectively
• Able to multitask throughout service
• Knowledge of food presentation, preparation and handling

• Ability to work independently as well as part of a team
• Must be a proven self-starter capable of finding solutions with minimal supervision

• Honesty and integrity
• High attention to detail
• Highly reliable and punctual

• Possess basic math and cash handling skills
• POS experience (Toast preferred)
• Reservations system experience (OpenTable + Tock preffered)

• A current California Food Handlers Certificate
• Regular access to e-mail and the internet
• Flexibility and adaptability a must

• Have the stamina to work scheduled long hours, standing and walking the entire time
• Ability bend, stoop lift up to 25 lbs., reach overhead and perform repetitive motion 
• May involve walking between departments and climbing stairs between floors

Compensation and Benefits

• SF minimum wage and competitive tips
• Health benefits offered to full time team members
• 401k plan with company match
• Commuter Plan for transit and parking
• 50% employee discounts on food and non-alcoholic beverages (up to 3 guests)
• 2 complimentary dinners (1 employee and 1 guest) at Credo
  • Dinner includes a 3-course dinner with beverage pairings
  • Reservations must be made with a manager - 2 weeks in advance