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Assistant General Manager
951 W Fulton Market, Chicago, IL 60607
Roister hiring Assistant General Manager in Chicago, IL

Roister hiring Assistant General Manager in Chicago, IL

RoisterMore Info

Full Time • Salary (Based on Experience)
Expired: Aug 20, 2021

Sorry, this job expired on Aug 20, 2021. Below are other jobs that may be of interest to you.

Required Years of Experience

5 years

Job Details
Job Details: 
The Roister Assistant General Manager (AGM) is tasked with daily management of Front of House (FOH) staff. Ensures all service standards are met and information properly communicated from management to staff and from staff to guests. Oversees the setup and breakdown of the dining room and regulates compliance with The Alinea Group (TAG) standards. Delegates tasks to staff in order to improve the guest experience. Monitors the needs of upper management while continuously attending to the staff’s morale, performance, and precise execution of service. The AGM leads the training of the FOH staff and is responsible for continuing education. Strives to develop the staff to the peak of their profession and Roister at the height of the hospitality industry.

Responsibilities of the Role: 
  • Displays expert level familiarity of Roister service standards and procedures.
  • Maintains complete knowledge of all menus, all ingredients, and all techniques.
  • Leads, alongside the GM, a pre-service meeting to properly communicate to the service staff the special reservations, dietary restrictions, changes to food and beverage menu items, and expectations of the service ahead.
  • Transitions dining room and staff seamlessly from lunch to dinner.
  • Participates in the development, implementation, and management of food and beverage marketing activities as directed by the GM.
  • Develops and maintain department control and cash handling procedures.
  • Develops and oversee service staff schedules.
  • Ensures all assigned staff is informed with respect to disciplinary procedures and handling of grievances.
  • Assists in menu planning and pricing as directed by GM.
  • Plans and administers reviews and evaluates the work of FOH staff under the guidance of the GM.
  • Assists the GM and TAG HR Team with the recruiting, training, professional development, and discipline of FOH staff.
  • Plans and organizes private events meticulously following the contractual agreement signed by the guest.
  • Ensures the maintenance and compliance of alcohol safety regulations.
  • Establishes and maintains effective professional relationships with guests to ensure satisfaction and repeat business.
  • Ensure that staff maintains a positive attitude and complies with all uniform standards.
  • Supervise and manage set up and break down of dining room before and after service periods
  • Maintain and set expert level example of guest relations, including; greeting and acknowledging all guests, anticipating & responding to guest needs, and accomodating requests for information promptly. 
  • Communicate Person of Note (PON) arrivals and special requests to fellow management.
  • Respond to guest complaints with the utmost professionalism and represent TAG at all times. 
  • Monitor and ensure that all aspects of service conform to departmental and TAG standards.
  • Perform other duties as assigned by GM in relation to guest experience, staff experience, and Roister’s business well-being.
Physical Requirements:
  • Must be able to seize, grasp, turn and hold objects with hands.
  • Must be able to work on your feet for at least 8 hours.
  • Fast paced movements are required to go from one part of the restaurant to another.
  • Must be able to move, pull, carry, or lift at least 35 pounds.
  • Occasionally kneel, bend, crouch and climb as required.
  • Must be able to stand, walk, lift, bend and climb stairs for long periods of time.
  • Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.

Compensation and Benefits
  • Competitive salary 
  • Medical, vision, dental and life benefits available on the 1st of the month following full-time employment.
  • 100% company contribution to single HMO during first 2 years of full-time employment
  • Paid time off
  • 401(K) with a company match up to 4% of deferred earnings.
  • CTA/Ventra discount available after 1 month of full-time employment.
  • Employee Dining Discount, 20% to any Alinea Group restaurant.
  • Referral Bonus Program Available.
Steps to Apply:
  • Send in your resume for review
  • Schedule phone interview with Human Resources

The Alinea Group is an equal opportunity employer. We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas. We are committed to providing equal employment opportunities and strive to provide an inclusive culture that embraces diversity.

Must be eligible to legally work in the United States. We use E-Verify.

Compensation Details

Compensation: Salary (Based on Experience)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Potential Bonuses, Dining Discounts, Wellness Program

Required Skills

FOH training

Guest Service


Administrative Skills

Computer Literacy

Time Management

Managing Budgets


Verbal Communication

Read more

View Job Description

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