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Floor Manager
The Barish by Nancy Silverton
7000 Hollywood Boulevard, Los Angeles, CA
The Barish by Nancy Silverton hiring Floor Manager in Los Angeles, CA

The Barish by Nancy Silverton hiring Floor Manager in Los Angeles, CA

The Barish by Nancy SilvertonMore Info

Full Time • Salary (Based on Experience)
Expired: Aug 14, 2021

Sorry, this job expired on Aug 14, 2021. Below are other jobs that may be of interest to you.

Required Years of Experience

2 years

Job Details
Position Title: Floor Manager
Department: The Barish and The Lobby
Reports To: General Manager, The Barish and The Lobby
FLSA Status: Exempt
Prepared/Revised Date: July 2021

Position Summary
The Floor Manager is responsible for supporting the overall operation of The Barish. Key responsibility areas include department performance, increased sales and profitability, effective cost controls and development, training and retention of key associates.

Essential Duties and Responsibilities
• Supports and supervises restaurant, bar and lobby operations efficiently and effectively within the restaurant’s fiscal and operational guidelines in the absence of the General Manager.
• Support the General Manager in meeting or exceeding budgeted sales and profit goals, maintain labor efficiency ratios to ensure guest service and cost effectiveness.
• Support the operation by ensuring associates complete side work, set-up and clean-up the bar daily and conduct inspections accordingly. Approve all comps, voids, etc. Ensure all maintenance and housekeeping issues are reported to the appropriate departments.
• Engage and make contact with every guest.
• Respond to guest comments and criticism in a constructive and positive manner, looking at such as an opportunity to build guest satisfaction. Educate and empower associates to act in a similar capacity.
• Ensure a safe and secure work and bar environment for associates and guests.
• Maintain professional appearance and grooming standards.
• Execute coaching and disciplinary conversations with appropriate documentation and follow- up.
• Participate is monthly inventory and assist in supply tracking and maintenance.
• Other duties as assigned.

Knowledge and Skills
Customer Service: Welcome and acknowledge each and every guest in person and over the phone with a smile, and a friendly verbal greeting, using the guest's name when possible. Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Manage difficult or emotional customer situations. Responds promptly to customer needs and requests for service and assistance. Meets and exceeds guest expectations.

Business Acumen: Understands business implications of decisions. Displays orientation to profitability and aligns work with strategic goals. Develops and implements cost saving measures, conserves organizational resources and works within approved budget.

Problem Solving: Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem solving situations and uses reason when dealing with emotional topics.

Interpersonal Skills: Focuses on solving conflict with humility and holistic understanding, not blaming. Listens to others without interrupting. Keeps emotions under control. Remains open to ideas and tries new things.

Communication: Speak with others using clear and professional language to ensure a positive experience for fellow employees and vendors. Listens carefully and gets clarification if necessary. Able to read and interpret written information. Writes clearly and edits work for proper spelling and grammar.

Teamwork: Balances team and individual responsibilities. Exhibits objectivity and openness to team views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests. Able to build morale and group commitments to goals and objectives. Supports everyone's efforts to succeed.

Ethics: Treats fellow employees with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.

Professionalism: Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows all policies and procedures.

Judgment: Displays willingness to make decisions, exhibits sound and accurate judgment, and supports and explains reasoning for decision making. Includes appropriate people in decision process and makes timely decisions.

Productivity: Demonstrates accuracy and thoroughness. Monitors own work to ensure quality. Meets productivity standards. Completes work in timely manner. Strives to increase productivity. Works quickly, but maintains attention to detail. Prioritizes and plans work activities, uses time efficiently and sets goals and objectives.

Safety and Security: Observes safety and security procedures. Reports potentially unsafe conditions. Uses equipment and materials properly. Immediately reports any injury to Supervisor/Manager and Security.

Adaptability: Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality: Is consistently at work and on time. Follows proper procedures when calling off work. Arrives at meetings and appointments on time.

Dependability: Follows instructions and responds to management direction. Takes responsibility for own actions. Completes tasks on time or notifies appropriate person with an alternate plan.

Education and Work Experience
• High school diploma or general education degree (GED)
• 1 – 2 years of prior Bar/Restaurant experience in a supervisory role.
• Previous Hospitality Experience Preferred

Certificates, Licenses and Registrations
None required.
Supervisory Responsibilities
• Carry out supervisory responsibilities in accordance with all applicable laws and regulations. Maintain cash handling procedures are followed by staff and ensure all cash tips are allotted to appropriate staff.
• Assist in conducting regular associate/departmental meetings and administer counseling, discipline to associates as necessary and provide training and recognition to employees at all levels to maintain a team-oriented environment.
• Assist in staffing bar with quality employees who value guest service and are committed to high standards of performance.
• Utilize established methods for interviewing and reference checks using tools provided by Human Resources.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period of time. The employee may frequently be required to stoop, kneel, and crouch for duration of shift (eight hours or longer). The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move and/or push up to 50 pounds without assistance.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be detail oriented, possess strong organizational and time management skills and the ability to multitask. Ability to work a flexible schedule including weekdays, weekends, holiday and nights.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Reasoning Ability and Computer Skills
Ability to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions, including working directly in the sun and beside a pool. The noise level in the work environment is usually loud.

Equal Opportunity Employer

Compensation Details

Compensation: Salary (Based on Experience)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k

View Job Description

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