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Major Food Group presents ZZ's hiring Guest Relations Coordinator in Miami, FL

Major Food Group presents ZZ'sMore Info

Full Time • Hourly (Based on Experience)
Expired: Aug 13, 2021

Sorry, this job expired on Aug 13, 2021. Below are other jobs that may be of interest to you.

Required Years of Experience

2 years


Job Details
Job Details
MFG is looking to hire talented professionals to join our growing team!

We are looking for a Guest Relations Coordinator that is avaiable to start immediately! This position is fully remote!

Responsibilities:

·      Manage reservation books for all MFG restaurants and handle high volume email inquiries. 

·      Communicate guest needs and necessary information including cancellations, changes, VIP reservations, and guest issues with restaurant managers.

·      Understand floor plan and service flow in order to maximize restaurant capacity, minimize wait times at the door, and meet guest needs.

·      Expedite guest experiences, special requests and prepays. 

·      Support the Guest Relations department including but not limited to sending daily VIP reports, acquiring itemized receipts, escalating inquiries to management.

·      Communicate all Event Inquiries to the Event Team.

·      Build and maintain a relationship with local concierges.

·      Exhibits professionalism and projects a positive image in telephone and email conversations while processing information and maintaining composure under stressful situations.

·      Have a thorough knowledge of Major Food Group restaurant menus and design. 

Ideal Candidate :

  • Will have 1-2 years of prior restaurant experience, fine dining preferred

  • Basic knowledge of Microsoft Office

  • Excellent written and verbal skills

  • Strong guest relations skills and a desire to build relationships with guests 

  • Comfortable in a high-volume, fast-paced environment

  • Proficient on Resy, Open Table or SevenRooms

  • Demonstrate a sense of urgency,  attention to detail, and strong work and personal ethic

  • Experience with Customer Relationship Management software is a plus

  • Proactive and diligent


Compensation Details

Compensation: Hourly (Based on Experience)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off

View Job Description

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