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Front of House Manager
Rosemary's East
350 1st Avenue, New York, NY
Rosemary's East hiring Front of House Manager in New York, NY

Rosemary's East hiring Front of House Manager in New York, NY

Rosemary's EastMore Info

Full Time • Salary (Based on Experience)
Expired: Jul 7, 2021

Sorry, this job expired on Jul 7, 2021. Below are other jobs that may be of interest to you.

Required Years of Experience

2 years


Job Details

ABOUT THE POSITION


This position assists in restaurant operations focusing on Dining Room staff and service. By ensuring positive guest experiences and positive employee morale, the position plays a key role in driving sales growth. 


WHAT YOU WILL DO


Principal Duties and Essential Responsibilities: 

Operations / Service - 

o Work closely with management team to ensure excellent guest experience 

o Maintain consistent floor presence to monitor flow of service and upholding standards and following SOPs 

o Coordinate service and interact with guests in the dining room, ensuring exemplary service and satisfaction 

o Participate in and lead pre-shift service meetings to focus on service points and strive to improve FOH performance every day 

o Responsible for shift opening and closing duties 

o Ensure cleanliness of dining room, bar, w/c & storage areas and compliance with all DOH regulations 

o Assist with the maintenance and inventory of dining room equipment (china, glass, silver, aprons, small wares) 

o Assist with POS System updates and maintenance – adding new menu items, adding new employees

o Assist with food, beverage and service training, scheduling and supervision of department staff in accordance with company policies and standards 

Sales & Marketing – 

o Cultivate relationships with neighbors to create a culture of guest recognition; be a champion of the CRM Program adding at least 5 neighbors to the program each week 

o Ensure that all promotions are being marketed appropriately in the restaurant ie menu box, check presenters 

Human Resources – 

o Assist in recruiting and developing the best hospitality team 

o Assist in executing training materials and systems to educate staff to perform their jobs at the best of their ability 

o Know the job standards for each position within the department and instruct employees in the correct execution of them 

o Provide performance feedback, coach, counsel and recommend personnel actions on employees based upon performance with the guidance of the GM; provide input for performance appraisals 

o Assist with the preparation of timely and accurate payroll in the form of daily shift checks and balances 

Finance & Legal– 

o Assist in meeting budget objectives and timelines by having the correct number of employees on the floor offering feedback on schedule and cutting floor as needed 

o Proper cash handling including bar banks and server cash outs 

o Understand and enforce SLA, DCA and DOH rules and regulations 

o Administer Rosemary’s East Non-Harassment Policy to ensure that there is a congenial work environment for all employees. Ensure that Rosemary’s East complies with all local, state and federal work and non-discrimination laws. 


ABOUT YOU - PROFILE FOR SUCCESS


The right person for this role will be tenacious, energetic, and obsessed with creating memorable guest experiences! This person will possess the following competencies: 

  • Tech Savvy – highly proficient and comfortable using multiple sources of technology including but not limited to Toast, GSuite, Google Drive/Email, Word, PhotoShop, Excel, and apps such as Trello, Avero, and others. 
  • Communication – must exhibit exceptional verbal, written and editorial skills. 
  • Customer Service Focus – view both our guests and our employees as optimally important, seeking to create lasting relationships 
  • Flexibility – can easily move back and forth between different job demands. Able to wear multiple hats within a defined space or time frame, for long or short periods of time. Able to work with a range of people from vendors to investors. 
  • High Energy Level – ability to perform at a high level for extended periods of time.
  • Stress Tolerance – ability to remain focused and composed when addressing multiple competing priorities, able to go above and beyond for extended periods of time during high demand periods. 
  • Resourceful - willing to do whatever it takes to get the job done, find an answer, or solve a problem. 

Compensation Details

Compensation: Salary (Based on Experience)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Dining Discounts

View Job Description

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