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The FOH Manager will work closely with the General Manager and all members of the restaurant’s management team to ensure the restaurant is operating according to the standards set by the executive management team and Momofuku’s corporate office. They will be responsible for overseeing service, training FOH staff and will share in administrative responsibilities.
Momofuku managers are integral and active members of service. Momofuku managers are expected to be hands on from the beginning to end of the guest experience – with guests, the service team, and with the Back of House team.
Opening and closing managerial responsibilities include, but are not limited to:
Operational administrative tasks
Facilities/Health Department checks
Oversee the FOH staff through all working hours - setting up for service, all service hours, and closing each shift according to restaurant standards
Assist in executing new restaurant initiatives and service protocols through staff training
Floor management responsibilities include, but are not limited to:
Frequent decision making and troubleshooting
Maintaining proper flow of service (at the door, on the floor, and at the pass)
Upholding service standards, product quality and cleanliness
Clear and continuous communication with kitchen and all FOH staff to ensure proper flow of service and guest satisfaction
Guest interaction – ensuring service and food quality, cultivating relationships, resolving issues
Training and development of FOH hourly team including:
Assisting in training of all FOH hourly staff based on standards determined by the General Manager and Director of FOH Operations
Execution of FOH employee training program as determined by GM and Momofuku Corporate Office
Continual development of FOH employees by upholding performance expectations, providing ongoing feedback, and offering input for regular performance reviews
Directing staff and enforcing service standards
Administering FOH hourly disciplinary action as needed, dictated by Momofuku and restaurant protocols
Ensuring FOH staff has appropriate food, beverage, and service knowledge
Developing employees by providing ongoing feedback and upholding performance expectations
Oversee daily reservations and providing support at the host stand throughout the shift
Lead by example in all areas:
Proper execution of all service standards and protocols
Clear and professional communication with Momofuku offices, other managers, all hourly employees, and guests
Exceptional work ethic, strong attention to detail, and a collaborative attitude
Ensure all guests enjoy the Momofuku experience!
Update all printed and digital menus based on product selection and availability
Work with the General Manager to set up a timeline and schedule for food & beverage education plans
Order and maintain restaurant supplies, which include, but are not limited to CGS, office supplies and dry goods
Assist in managing customer service responses and leading all guest recovery efforts including but not limited to online feedback, guest complaints, and immediate service recovery
Additional managerial administrative responsibilities may be required as needed
Skills & Requirements
2+ years of restaurant management experience required
Food Handler’s Certification required
Strong service, food and beverage knowledge required
Detail oriented, organized and professional
High volume, fast-paced, high profile restaurant experience preferred
Ability to demonstrate quick thinking and adaptability in a constantly changing environment
Experience with Micros, Tripleseat, Resy, Google strongly preferred
**any required city/state licenses or permits
The duties of this position may change from time to time. Momofuku reserves the right to add or delete duties and responsibilities at the discretion of Momofuku or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
What's in it for you?
We offer competitive pay and a comprehensive benefits package, including vision/dental/medical, and gym and commuter discounts, plus more after required wait periods. We encourage our employees to grow and learn, and offer many opportunities for personal and career development.
Momofuku is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.
Compensation: Salary (Based on Experience)
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Dining Discounts
Casual Dining, Bar / Lounge, Upscale Casual, Restaurant Group
Part of Momofuku Restaurants