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Second City Theaters hiring Second City Theater: Assistant General Manager in Chicago, IL

Second City TheatersMore Info

Full Time • Salary (Based on Experience)
Expired: May 30, 2021

Sorry, this job expired on May 30, 2021. Below are other jobs that may be of interest to you.

Required Years of Experience

1 year

Job Details


The Assistant General Manager for our Food & Beverage and Guest Services operations is responsible for overseeing nightly operations of all F&B and Guest Services at Second City Theaters including:

Overseeing nightly operations of all FOH including but not limited to: VIP/Group Management, executing refunds, customer negotiations, quality control, managing nightly service staff and creating/implementing policy for F&B and Guest Services procedures (with a goal of gaining efficiencies). The areas of responsibility will include: all theater spaces within The Second City (Main Stage, Etc., UP comedy club, as well as internal event spaces and 1959 bar & restaurant and theater F&B operations.

The AGM is also responsible for maintaining the POS systems, updating menu and staff changes and identifying and correcting tech issues. Managing COGS is imperative to ensure we’re operating both effectively and efficiently.

Direct Reports: Service Managers, Chef and nightly F&B and Guest Services staff


  • Scheduling of managers and staff
  • Menu selections and design
  • Required to keep COGS at or under the correct percentages
    • Overseeing the inventory system
    • Oversee the ordering and organization of product
    • Oversee the quality and security of storage spaces
  • Required to keep labor at or under the correct percentages
  • Ensure the staff is upholding local state and federal laws and codes for F&B service
    • Make sure that customers are not overserved
    • Correct certifications are held by required employees
    • Food sanitation
    • Liquor laws
  • Have a full understanding of the makeup of the rooms (storage areas, bars, theaters, kitchens) and spaces to make recommendations for procedural changes.
  • Will keep Communication with to Audience Services Team & Special Events Team in regards to special circumstances and needs (pre-shift, nightly operations and customer service)
  • Oversee nightly closing procedures (proper collection of cash, verifying punch in/outs, handle nightly disciplinary issues, etc.)
  • Work with Security team as needed
  • Vendor Management
  • Oversee the safety training for staff
  • Implement and oversee Incentives and sales contests
  • Weekly payroll and reporting

About The Fifty/50 Restaurant Group


  • Minimum 3 years experience in Food & Beverage industry

    • Able to establish and uphold policies and procedures for efficient operations within the F&B operation
    • Theater operations experience a plus
  • Must have experience/knowledge in food service
    • Expediting skill
    • General kitchen and food knowledge
    • Food handler Manager certification
    • Allergy Certification
  • Must have experience/knowledge in beverage service
    • Bartending/mixology experience
    • General knowledge of liquor, beer and wine
    • Purchasing Experience
  • Must have experience/knowledge in customer service
    • Conflict resolution
    • De-escalation skills
    • Maintain all emergency egress requirments and fire safety
    • Able to work nights and weekends


  • Benefit Packages (Medical, Dental and Vision) with employer subsidy
  • Competitive Pay and 401K + Match
  • Paid Time Off (salary), Paid Sick Leave, and Paid Maternity
  • Monthly Food + Beverage Perks at all of our establishments
  • Quarterly Bonus Program (salary)
  • We are growing and always prefer to grow our leadership from within

Visit our Group Page:

Compensation Details

Compensation: Salary (Based on Experience)

View Job Description

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