Required Years of Experience
2 years
Job Details
Job responsibilities:
- Ensure that all FOH staff are aware of and fulfilling their job responsibilities
- Be fully conversant with the restaurant's wine list and overall beverage program
- Provide direct customer engagement while adhering to standards of service; engaged, friendly and attentive customer service to all guests
- Liaise with BOH throughout service about relevant issues
- Report FOH findings at weekly Operations Meetings
- Be fully conversant with every aspect of the company's emergency, health, safety and fire procedures
- Ensure you are aware of, and that you enforce all the company policies
- Liaise with the restaurant's external Human Resources partner to report HR-related issues
- Follow and adhere to all standards set forth by the NYC Department of Health
- Ensure that all potential and real hazards are reported immediately and rectified
- Ensure the safety of the persons and the property of all within the premises
Knowledge, Skills and Abilities
- 1-3 years of previous hospitality and management experience; NYC experience or major market preferred
- Wine knowledge and a passion for NYC dining scene
- Proven organizational and verbal communication skills; strong customer service background
- Demonstrates an outgoing, friendly disposition to support guest relations
- Tech savvy; proficient in Google Applications specifically Gmail, Google Drive and Google Calendar; InDesign experience a plus
- Ability to lift up to 30 pounds
- Required to sit, stand and bend
Compensation Details
Compensation: Salary ($72,000.00 - $78,000.00)
Benefits & Perks: Health Insurance, Commuter Benefits, Dining Discounts
Required Skills
Service Procedures
Wine Service
Conflict Resolution
Customer Service
Food and Beverage Pairing
Food Safety Knowledge
POS Systems
Team Development
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Wine expert Joe Campanale is the visionary behind Fausto, a warm, neighborhood-driven Italian restaurant located at 348 Flatbush Avenue in Brooklyn. Built on a foundation of Italian tradition and elevated hospitality, the kitchen features house-made pastas, time-honored sauces and market-driven seasonal ingredients. The beverage program pairs Italy’s most compelling producers —reflecting Joe’s reputation as a sommelier of distinction. With an approachable spirit, Fausto delivers both refined food and accessible wine, making it an inviting destination for the local community and beyond.
