The Retail Manager is responsible for executing and maintaining all expectations set forth by the company in terms of customer service, quality of food, and cleanliness of the store.This employee needs to be able to communicate effectively and proactively with Manager of Operations, other store managers, back and front of house employees, and commissary staff.
The Retail Manager is expected to monitor standards of all areas of the store, including FOH and BOH and manage stores sales.
Employees are required to use Slack as much as possible for communication. The retail manager must be extremely organized, and utilize the related set up documents (opening/mid/closing duties, job descriptions for staff, write up forms) to maintain the success of the store. The Retail Manager must be open to communication, receive constructive feedback, and be willing to work effectively with others. The Manager runs the store team of employees and is responsible for reporting any employee concerns to the Operations Manager, and to address them with discipline and documentation as needed. The manager should monitor employee department hours and keep each employee at or below 40 hours per week. Store Manager should be familiar with employee handbook and the rules that pertain to employee conduct and uniform. Retail manager must be able to stand for multiple hours, be able to lift 50 pounds, have eyes on all FOH and BOH stations in the store, order and distribute product accordingly, and move efficiently and quickly.
This position is compensated through tips and hourly salary
Staff education / motivation
Staffing / scheduling
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