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Assistant General Manager
Dear Mama
308 E 109th St, New York, NY 10029, USA
Dear Mama hiring Assistant General Manager in New York, NY

Dear Mama hiring Assistant General Manager in New York, NY

Dear MamaMore Info

Full Time • Salary (Based on Experience)
Expired: Jun 28, 2020

Sorry, this job expired on Jun 28, 2020. Below are other jobs that may be of interest to you.


3 years

Job Details


Dear Mama is a Harlem-based specialty coffee, wine bar, and eatery with two locations that blends lifestyle, art, entertainment and community-building under one roof. We pride ourselves on delivering the perfect trifecta - food and coffee that evokes emotion, a creative environment, and outstanding hospitality that inspires human connection.

At Dear Mama, we value our people and the inclusive company culture we’re building. We are growing rapidly and looking to hire team members with “can do” attitudes that are able to wear many hats. There are tremendous opportunities for career progression as we strive to promote from within. Apply and see what the Dear Mama team is all about.


Dear Mama coffee is hiring an Assistant General Manager for its East Harlem location. We are seeking a master of human connection; someone who appreciates the nuances of the customer-staffer connection, and can motivate a diverse team to produce exceptional food, beverage and hospitality in both ideal, and adverse, conditions. 

Job responsibilities:

  • Inventory management 
  • Timely placing of orders with an eye to aggressive price comparisons for food, beverage, and disposable products on a weekly or daily basis
  • Write daily and weekly reports with sales data and in-cafe needs for management 
  • Manage front of house and back of house team to deliver exceptional results and troubleshoot issues as they arise
  • Be an exemplary leader and role model for all cafe employees 
  • Coordinate with vendors and facility maintenance staff to ensure all systems are operating at their highest performance
  • Maintain a clean, organized and welcoming cafe appearance and comply with all health inspection requirements 
  • Recruit, onboard and manage all cafe hires to meet and exceed expectations from baristas and cashiers, to (in coordination with Executive Chef) line cooks, porters and runners
  • Create weekly staff schedules and cover for staff as needed

Ideal candidate...

  • Has three years supervisory / management experience in a coffee shop, restaurant or QSR
  • Experience with Point of Sale (POS) 
  • Computer familiarity including G Suite and Microsoft programs (Word, Excel, Powerpoint)
  • Clear and professional email communication skills
  • Effective problem solving/decision making abilities
  • Valid Food Handlers Certificate
  • Is independently-motivated for excellence 
  • Experience achieving sales targets, KPI's and maximizing profit
  • Excited to be part of a growing team in a collaborative environment, but with the willingness to work independently to achieve the necessary results. 
  • Proficient in coffee drink preparation techniques from pour over and French press, to espresso, latte, cappuccino, macchiatos and more 
  • Interest in tea with ability to articulate nuances to guests to assist in their decision-making, and familiar with steeping techniques
  • Some familiarity with other food preparation, including smoothies may be required. 
  • Be comfortable communicating with team members, management team and guests alike; all team members are ambassadors for the Dear Mama Coffee brand and we want your voice to be heard 
  • Daily hours may involve early mornings or late nights
  • Ability to lift 20lbs and work on feet for extended periods of time

We are looking for a full-time Assistant General Manager for both our East Harlem and West Harlem locations. 

We offer a competitive salary based on candidate’s experience and the opportunity to opt-into company medical health plan after 90 days. Dear Mama Coffee is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.  #youareappreciated

How to apply

Interested candidates please email a cover letter and resume with the subject “Assistant General Manager Position” to [email protected]

Compensation details


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