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Service Manager
Sofia's of Mulberry
143 Mulberry Street, New York, NY
Sofia's of Mulberry hiring Service Manager in New York, NY

Sofia's of Mulberry hiring Service Manager in New York, NY

Sofia's of MulberryMore Info

Full Time • Salary (68,000+)
Expired: Apr 1, 2020

Sorry, this job expired on Apr 1, 2020. Below are other jobs that may be of interest to you.


3 years

Job Details

Sofia’s, opening in March 2020, is a new family restaurant led by award-winning Bon Appetit Top 50 Restaurants and James Beard chef (to be announced).

We are bringing authentic, approachable and high-quality Italian cuisine back to Manhattan’s Little Italy. As well, we will have a small but carefully sourced wine and beverage program featuring natural and biodynamic wines from Italy and USA.

We are currently seeking a Service Manager to lead all things front of house alongside our Chef and GM.

Responsibilities include:

  • Shift opening and closing managerial responsibilities. Financial/cash handling, operational administrative tasks, facilities/Health Department checks, and oversight of hourly employees
  • Oversee the FOH staff through all working hours - setting up for service, all service hours, and closing each shift according to restaurant standards
  • Floor management.  Responsibilities include:
    • Frequent decision making and troubleshooting
    • Maintaining proper flow of service (at the door, on the floor, and at the pass)
    • Upholding service standards, product quality and cleanliness
    • Continuous communication with kitchen and all FOH staff
    • Guest interaction – ensuring service and food quality, cultivating relationships, resolving issues
  • Clear communication with BOH management to ensure proper flow of service and guest satisfaction
  • Assisting in staffing, training, and development of FOH hourly team:
    • Assisting in training of all FOH hourly staff based on standards determined by the General Manager
    • Assisting with the execution of FOH employee training program as determined by GM
    • Continual development of FOH employees by upholding performance expectations, providing ongoing feedback, and offering input for regular performance reviews
    • Directing staff and enforcing service standards
    • Administering FOH hourly disciplinary action as needed
  • Ensuring FOH staff has appropriate food, beverage, and service knowledge
  • Developing employees by providing ongoing feedback and upholding performance expectations
  • Executing disciplinary action as dictated by our legal protocols
  • Maintaining reservations and reservation system
  • Lead by example in all areas:
    • Proper execution of all service standards and protocols
    • Clear and professional communication with management, hourly employees, and guests
    • Exceptional work ethic, strong attention to detail, and a collaborative attitude
  • Assisting in executing new restaurant initiatives and service protocols through staff training

Skills & Requirements

  • 3+ years of restaurant management experience required
  • Strong service, food and beverage knowledge required
  • Detail oriented, organized and professional
  • High volume, fast-paced, high profile restaurant experience preferred
  • Experience with POS and Reservations systems is a plus
  • Food Handler’s Certification required
  • Ability to demonstrate quick thinking and adaptability in a constantly changing environment
  • Spanish or Italian speaking, strong computer skills are a plus

**any required city/state licenses or permits

Compensation details


Required Skills

Basic Floor Service


Classic Food / Wine Service

Conflict Resolution

Customer service

Event Management / Organization

Food Safety Knowledge

OpenTable or other

POS Systems

Staff Management of 20

Staff education / motivation

Staffing / scheduling

Recruiting / hiring

Read more

View Job Description

Open Jobs From Sofia's of Mulberry

Front of House Manager
Full Time • Hourly $18.00
Require min. 1 year of experience



Upscale Casual, Wine Bar

Sofia’s is an Italian bread bakery, pizzeria and natural wine store located at 143 Mulberry Street in Manhattan led by Paul Shaked and Chef Adam Leonti.

Open Jobs From Sofia's of Mulberry
Front of House Manager