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Cloud Nine Restaurant Group, Inc hiring Host / Hostess in Elmhurst, IL

Cloud Nine Restaurant Group, IncMore Info

Full Time • Hourly (13 - 16)
Expired: Feb 12, 2020

Sorry, this job expired on Feb 12, 2020. Below are other jobs that may be of interest to you.

Requirements

2 years


Job Details

The Lead Host will represent 151 Kitchen | Bar by presenting a positive first impression of the establishment's friendliness, excellent service and high standards. The Host/Hostess also greet guests upon arrival, inform guests of their wait time, monitor a waiting list, enter guest names into the computer system, show guests to their table and bid guests farewell as they leave. The Host/Hostess will be responsible for answering the phones, taking accurate reservations with guest notes and to-go orders when needed.

At 151 Kitchen | Bar the Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the Host/Hostess cares for our Guests by refilling beverages and performs light housekeeping duties such as clearing tables, verifying tables are reset for the next turn, cleaning menus and verifying the restrooms are neat, tidy, stocked and orderly.

Responsibilities:

  • Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus.
  • Use visual cues to seat Guests in either the bar or dining area depending on their preference and escort the guests to the table while engaging them in conversation.
  • Inform Guest of current promotions and who will be serving them to ensure a smooth hand-off to the service staff.
  • Answer incoming calls to the restaurant and provide appropriate service.
  • Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate.
  • Manage OpenTable guest notes and tend to special Guest needs and requests. Must be able to clearly communicate Guests' needs to Managers and Servers.
  • Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
  • Protect 151 Kitchen | Bar and our patrons by adhering to sanitation, safety and alcohol control policies.
  • Help dining room staff by setting and clearing tables; replenishing water; serving beverages.
  • Take Carry Out orders accurately and verify they are entered into the POS system in a timely manner.

Requirements:

  • Proficient with OpenTable.
  • Clearly articulate greetings and farewells to Guests.
  • Anticipate guests' needs, understand requests for assistance and appropriately communicate to the correct team members.
  • Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
  • Must be able to walk, stand, reach, bend, stoop and wipe during entire shift.
  • Must be able to lift up to 10-30 lbs.
  • Passion for providing extraordinary service and a desire to assist team members where needed.
  • The ability to thrive in a fast-paced environment.
  • Flexibility to work a variety of shifts.
  • 2 years experience in a full-service restaurant preferred
  • Possess an upbeat, outgoing and positive attitude.

Job Type: Full-time

Salary: $13.00 to $16.00 /hour


Compensation details

Discounts + Tips


Required Skills

Customer service

Experience in a High Volume Environment

OpenTable or other


View Job Description

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Restaurant Group

Cloud Nine Restaurant Group, Inc is a locally owned fast growing organization located in the Western Suburbs of Chicago. Currently, there are three unique restaurant concepts operated by organization: 151 Kitchen | Bar, Pints Sports Bar, both in Elmhurst and Barrel House Social Whiskey Bar in LaGrange.

Currently we are seeking enthusiastic hospitality professionals to join our teams at all three restaurants.

151 Kitchen | Bar:
151 Kitchen | Bar is a locally owned American seasonal restaurant located in the heart of downtown Elmhurst across from York Theater. Our Executive Chef brings the Chicago dining experience to the Western Suburbs with his vision on rustic dishes, locally sourced ingredients and unique take on classic American cuisine.

The menu is anchored by seasonal menus and is complimented by an extensive local craft beer list, hand-made cocktails, and a thoughtfully curated wine program. The versatility of 151’s menu is also reflected in the dining experience it offers to its guests who can choose to order an entree at the bar, a small plate al fresco, or multiple plates to share among friends in the dining area.

151 Kitchen | Bar provides unique décor that reflects the rustic tone of the Midwestern menu with invitingly comfortable furnishings.

Barrel House Social:
Barrel House Social is an upscale Sports Bar serving great casual American cuisine located in downtown LaGrange across from the Metra Station. BH Social brings the love of sports, whisky, craft beer and bar food together making it the neighborhood social hot spot! Our menu features chef inspired entrees, sharable appetizers, house-smoked meats, gourmet sandwiches & burgers, fresh salads and lifestyle bowls all served by our friendly, attentive staff.

BH Social has the best sports viewing in town! We have multiple TVs throughout our bar and dining room and outside in our beer garden. Our beer garden offers a unique al fresco dining experience and seats 50+ and is available for private events.

BH Social is a great venue for your social occasion or corporate function. Whether a small or large event, our private dining room, bar area or outdoor beer garden can accommodate 6 to 120 guests.

Pints:
Pints is a cozy neighbor sports bar located just south of the Metra tracks in downtown Elmhurst. Pints is a traditional sports bar specializing in craft beer, gourmet burgers, sandwiches and sharable bar snacks.

With 17 TVs, Pints is the perfect place to catch all the latest games with old friends or make some new ones! The relaxed and comfortable atmosphere, friendly service and creative bar fare make Pints a great place to hang out with friends!

The highlight of the pub is our unique beer garden featuring 3 60" HD TVs and a fully retractable roof. It makes a great space for private parties!

Bar ManagerServer AssistantLine Cook