We here at Vino Volo strive to give the best wine experience to our guests. We pride ourselves in the hand-picked selections we offer from all over the world. Sharing our wine knowledge and helping our guests learn about wine is a key element at Vino Volo. A basic wine knowledge is preferred but not a requirement. We provide an excellent source of training tools to help you learn about and grow with wine! Prior serving experience is a must.
Essential Duties and Responsibilities:
Provide excellent service to customers. Engage customers in a friendly and approachable manner, answer any questions they may have, quickly serve them wine and/or food and tender payment
Actively up-sell customers on bottles of wine
Ensure that all food orders are prepared quickly and properly
Responsible for wine knowledge including, but not limited to flavor profiles and talking points of current list along with our pricing guidelines
Ensure that all alcohol beverage control regulations are followed. Help prevent underage and intoxicated persons from being served
Clean, stock and maintain the store
Other duties as needed
Supervision: Works under the general supervision of a General Manager, Associate Manager, and Wine Associates. No formal supervisory responsibilities
Education and Experience Requirements: A four-year college degree is preferred, and two years of college education is required. Work experience must include one or more years as a server in a well-respected full-service restaurant, wine bar or equivalent position in the hospitality industry.
Knowledge and Skills:
Skilled at and enjoys delivering excellent customer service
Enthusiasm for wines and a desire to learn more about wines
Highly responsible and reliable
Experienced with and proficient at using retail point-of-sale systems
21 years of age or older (must be able to taste and evaluate product)
Ability to communicate in English effectively, both orally and in writing Able to work overtime or late into the evening in the event of flight delays
Able to carry and balance a tray of full wine glasses
Able to push, pull, lift and/or carry up to 50 pounds