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Entertainment Cruises - Chicago hiring Server Assistant - NYE Only in Chicago, IL

Entertainment Cruises - ChicagoMore Info

Part Time • Hourly (Based on Experience)
Expired: Dec 26, 2019

Sorry, this job expired on Dec 26, 2019. Below are other jobs that may be of interest to you.

Requirements

0-1 years


Job Details

Job Summary:

Inspired by our commitment to excellence, the service team at our Company* creates unforgettable memories for our guests.  The successful Server Assistant aids servers in the prompt delivery and removal of food and beverage items, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.

 

Essential Functions:

  • Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS)
  • Provide guests with water, coffee/tea, and bread service throughout the meal
  • Bus used and unneeded dishes and glassware from guests tables to galley
  • Scrape and stack dirty dishes, and carry dishes and other tableware to the galley for cleaning
  • Maintain the cleanliness and safety of all common areas and service stations; clean up spilled food, drink and broken dishes, and remove empty bottles and trash
  • Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture
  • Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest

 

Additional Responsibilities:

  • Be prepared to begin work at scheduled time
  • Maintain uniform and personal grooming in compliance with appearance standards
  • Assist with the warm and efficient greeting and seating of guests when they arrive
  • Other duties as assigned by the manager or supervisor on duty

 

Accountabilities:

The successful Server Assistant will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties.  Performance will be measured by guest and mystery shopper satisfaction surveys, departmental tests, management evaluation, and feedback from peers on the service team.

 

Job Specifications / qualifications:

  • Must meet minimum state age requirements
  • Energetic and enthusiastic personality essential
  • Must be able to effectively understand and convey written and verbal information to guests and coworkers
  • Must possess a service orientation – actively looking for ways to help others
  • Will work for extended periods of time without sitting
  • Required to lift furniture and other heavy items such as bus tubs up and down stairs
  • Will be required to be available for work on New Year's Eve
  • Per US Coast Guard requirement, must be a US Citizen or a Permanent Resident

View Job Description

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Cruise Line, Entertainment Venue, Event, Event Catering, Special Events Company

Part of Entertainment Cruises

Entertainment Cruises is the nation’s largest dining and sightseeing cruise company with a fleet of 36 ships in cities that include: Baltimore, Boston, Chicago, National Harbor, MD, Norfolk, VA, Philadelphia, New York, Washington, D.C. and Weehawken, NJ.

From the fresh and fun Spirit to the modern and sleek Odyssey and Bateaux, to our Elite Private Yachts and exciting Seadog speedboat rides, Entertainment Cruises offers a wide range of guest experiences. Once onboard, each guest will see the city from a whole new perspective—from the water.

Entertainment Cruises operates more than ten thousand cruises and serves more than 1.9 million guests each year. We are inspired by our commitment to excellence and dedicated to creating unforgettable memories. That’s why every shipmate is focused on delivering exceptional experiences to our guests through Our Service System.

Our maiden voyage was aboard the Spirit of Norfolk in 1978, and cruised along the historic Elizabeth River.

Kenneth Svendsen was named CEO of Entertainment Cruises in January, 2016. Kenneth brings a rich career in hospitality and a relentless focus on the guest experience, further enriching Our Service System to deliver on our commitment to creating unforgettable memories for our guests. For more on our history, please check out our timeline.

Entertainment Cruises is a member of Pritzker Group which owns and operates market leading companies in the manufactured products, services and healthcare sectors. The firm’s history as an entrepreneurial family-owned enterprise and its permanent, proprietary capital base allow Entertainment Cruises the flexibility to invest in serving its customers' needs over the long term. For more information, visit www.pritzkergroup.com.

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