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Restaurant Supervisor
Entertainment Cruises - Washington, D.C.
The Gangplank Marina, 600 Water St SW B, Washington, DC 20024, United States
Entertainment Cruises - Washington, D.C. hiring Restaurant Supervisor in Washington, DC

Entertainment Cruises - Washington, D.C. hiring Restaurant Supervisor in Washington, DC

Entertainment Cruises - Washington, D.C.More Info

Part Time • Hourly (Based on Experience)
Expired: Dec 26, 2019

Sorry, this job expired on Dec 26, 2019. Below are other jobs that may be of interest to you.

Requirements

2 years


Job Details

Job Summary:

Inspired by our commitment to excellence, the service team at our Company* creates unforgettable memories for our guests. The successful Restaurant Supervisor manages the day-to-day activities of the front-of-the-house including cruise execution, assisting with details and recruitment in conjunction with the restaurant manager and senior restaurant manager to ensure consistently high levels of quality, service and guest satisfaction while maintaining a high level of profitability.

Essential Functions:

 Cruise Execution

  • Assist in managing the front-of-the-house staff, including recruitment, training, coaching/discipline, and retention of assigned vessel
  • Provide assistance to restaurant managers changing shifts and ensures adherence to procedures detailed in the Product Management Guide.  This includes thorough pre-cruise preparation, adherence to cruise scripts, supervision of front-line staff, proper execution of food & beverage service and entertainment
  • Assist in gathering pertinent cruise event details from the other departments to ensure special guest requests are fulfilled thereby ensuring complete guest satisfaction
  • Participate in conducting pre-cruise meetings and communicates to front-line staff all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures, etc.)
  • Ensure that staff and guests adhere to all safety standards and procedures.
  • Ensure that staff is trained and consistently follows and adheres to proper alcohol service guidelines thereby ensuring the safety of each guest
  • Ensure that all staff consistently follows and adheres to all health department sanitation codes and requirements thereby maintaining the Company’s strict standards of sanitation
  • Resolve guest service issues by utilizing strong guest service skills and exercising diplomacy in keeping with company objective of guest retention
  • Observe and recommend line-staff that require further training and development to ensure proper and effective service
  • Recommend approved programs that improve the level of service and product quality

 Staff Management

  • Assist in recruiting all front-line staff when necessary to fill vacant positions
  • Partake in delivering training to all new front-line staff
  • Assist with scheduling front-line staff according to staffing matrix
  • Adhere to Company’s performance management guidelines for all discipline and termination situations
  • Develop positive working relationships with city department heads and peers
  • Develop strong teamwork within the staff
  • Help develop and execute employee incentive programs

Administration

  • Adhere to established cash control procedures and ensures standards are maintained when applicable
  • Monitor costs and maintain cost control for assigned areas of responsibility, i.e. bar costs, concessions, etc.
  • Administer payroll system including scheduling, checking, transmitting and processing
  • Plan, negotiate and execute collateral duties as assigned by Senior Restaurant Manager: bar, laundry/linen, gift shop, uniforms, galley, entertainment, and SRT Program and Training; scheduling for servers, server assistants, bartenders and cruise directors
  • Schedule front-line staff work periods to achieve maximum payroll efficiency
  • Ensure that all states and local health and alcohol control requirements are met onboard and that all employees are familiar with these requirements
  • Attend all scheduled meetings
  • Operate all restaurant systems (PC, restaurant cost analysis software, cash registers)

 

Accountabilities:

The successful Restaurant Supervisor will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties.  Performance will be measured by quality, service, departmental tests, management evaluation, and feedback from peers on the city’s team.

 

Job Specifications / qualifications:

  • High school diploma or equivalent required
  • Associates Degree preferred
  • Minimum of two (2) years guest service experience
  • Supervisory experience required
  • Responsible alcohol service requirements—TIPS Certification required
  • Health department sanitations codes & requirements—ServSafe Certification required
  • Energetic and enthusiastic personality essential
  • Basic computer skills are required
  • Will work for extended periods without sitting
  • Required to lift furniture and other heavy items such as dishes up and down stairs
  • Will be required to be available for work on all major holidays
  • Per US Coast Guard regulations, must be a US Citizen or a Permanent Resident

 

For purposes of this job description only, references to the ‘Company’ are to the following subsidiaries of Entertainment Cruises Inc.: Premier Yachts, Inc., Mystic Blue Cruises, Inc., Seadog Ventures, Inc., and Spirit Cruises, LLC. You are employed by one of these subsidiaries, not by Entertainment Cruises Inc.

Qualifications
Education

Required

High School or better.

 
Experience

Required

1 year: 1 year supervisory experience required

2 years: 2 years guest service experience

 
Licenses & Certifications

Required

Food Safety Cert


View Job Description

Corporate Catering, Cruise Line, Event, Event Catering

Part of Entertainment Cruises

Entertainment Cruises is the nation’s largest dining and sightseeing cruise company with a fleet of 30 ships in cities that include: Baltimore, Boston, Chicago, National Harbor, MD, Norfolk, VA, Philadelphia, New York, Washington, D.C. and Weehawken, NJ.

From the fresh and fun Spirit to the modern and sleek Odyssey and Bateaux, to our Elite Private Yachts and exciting Seadog speedboat rides, Entertainment Cruises offers a wide range of guest experiences. Once onboard, each guest will see the city from a whole new perspective—from the water.

Entertainment Cruises operates more than ten thousand cruises and serves more than 1.5 million guests each year. We are inspired by our commitment to excellence and dedicated to creating unforgettable memories. That’s why every shipmate is focused on delivering exceptional experiences to our guests through Our Service System.