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Entertainment Cruises - Chicago hiring Galley Supervisor in Chicago, IL

Entertainment Cruises - ChicagoMore Info

Part Time • Hourly (Based on Experience)
Expired: Dec 26, 2019

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2 years

Job Details

Job Summary:

Inspired by our commitment to excellence, the service team at our Company* creates unforgettable memories for our guests. The successful Galley Supervisor, in conjunction with the associate kitchen manager-sous chef, participates in managing back-of-the-house cruise execution to ensure consistently high levels of quality, service and guest sanitation satisfaction while maintaining a high level of profitability.

Essential Functions:

 Cruise Execution:

  • Act as the on-duty kitchen manager for cruises and manage the kitchen staff to ensure adherence to procedures detailed in the Product Management Guide and Galley Operating Manual
  • Maintain continuous communication with the back of the house and restaurant management regarding staff and operations
  • Provide input regarding shipmate relations
  • Ensure that all staff consistently follows and adheres to all health department sanitation codes and requirements thereby maintaining the Company’s strict standards of sanitation
  • Maintain close liaison between the kitchen and other departments including the front-of-the house
  • Recommend programs that improve the level of service and product quality
  • Execute other projects as assigned by management


Kitchen Team Management:

  • Participate in training of all new kitchen staff
  • Participate in scheduling kitchen staff according to staffing matrix
  • Adhere to Company’s performance management guidelines for all discipline and termination situations
  • Provide input to the Kitchen Management- Sous Chef, Chef and Executive Chef with regard to the development/career growth plans for each kitchen staff members
  • Recommend to the Kitchen Management- Sous Chef, Chef and Executive Chef the promotion of kitchen staff members
  • Develop positive working relationships with city department heads and peers
  • Participate in the development strong teamwork within the staff
  • Help develop shipmate incentive programs


Guest Service:

  • Resolve guest service issues, in conjunction with the on-duty Restaurant Manager, utilizing strong guest service skills and exercising diplomacy in keeping with company objective of guest retention
  • Participate in implementing and maintaining effective safety programs in conjunction with the Operations Department
  • Maintain high standards of sanitation in accordance with company’s standards and in accordance with health department codes & requirements



• Participate in fleet wide task forces as requested



The successful Galley Supervisor will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties.  Performance will be measured by quality, service, departmental tests, management evaluation, and feedback from peers on the city’s team.


Job Specifications / qualifications:

  • High school diploma or equivalent required
  • Minimum of two (2) years of total kitchen experience in full-service/banquet, high volume environment
  • One (1) year of kitchen staff management experience preferred
  • Two (2) years formal culinary training OR equivalent kitchen work experience in a full-service/banquet, high volume environment
  • ServSafe Certified  
  • Able to manage multiple priorities/tasks
  • Ability to establish and maintain effective working relationships
  • Ability to communicate effectively in oral and written form
  • Must be able to effectively understand and convey written and verbal information to coworkers and guests
  • Must possess a service orientation – actively looking for ways to help others
  • Will work for extended periods without sitting
  • The nature of the work may be strenuous and the work environment may be warm
  • Required to lift and move heavy items such as cases of provisions and large containers of prepared foods
  • Will be required to be available for work on all major holidays
  • Must meet minimum state age requirements
  • Per maritime law, must be a US Citizen or a Permanent Resident
  • Ability to read, write, and speak English to comprehend and communicate job functions



*For purposes of this job description only, references to the ‘Company’ are to the following subsidiaries of Entertainment Cruises Inc.: Premier Yachts, Inc., Mystic Blue Cruises, Inc., Seadog Ventures, Inc., and Spirit Cruises, LLC. You are employed by one of these subsidiaries, not by Entertainment Cruises Inc.



High School or better.



2 years: Two (2) years formal culinary training OR equivalent kitchen work experience in a full-service/banquet, high volume environment

2 years: Minimum of two (2) years of total kitchen experience in full-service/banquet, high volume environment

Licenses & Certifications


Food Safety Cert

View Job Description

Cruise Line, Entertainment Venue, Event, Event Catering, Special Events Company

Part of Entertainment Cruises

Entertainment Cruises is the nation’s largest dining and sightseeing cruise company with a fleet of 36 ships in cities that include: Baltimore, Boston, Chicago, National Harbor, MD, Norfolk, VA, Philadelphia, New York, Washington, D.C. and Weehawken, NJ.

From the fresh and fun Spirit to the modern and sleek Odyssey and Bateaux, to our Elite Private Yachts and exciting Seadog speedboat rides, Entertainment Cruises offers a wide range of guest experiences. Once onboard, each guest will see the city from a whole new perspective—from the water.

Entertainment Cruises operates more than ten thousand cruises and serves more than 1.9 million guests each year. We are inspired by our commitment to excellence and dedicated to creating unforgettable memories. That’s why every shipmate is focused on delivering exceptional experiences to our guests through Our Service System.

Our maiden voyage was aboard the Spirit of Norfolk in 1978, and cruised along the historic Elizabeth River.

Kenneth Svendsen was named CEO of Entertainment Cruises in January, 2016. Kenneth brings a rich career in hospitality and a relentless focus on the guest experience, further enriching Our Service System to deliver on our commitment to creating unforgettable memories for our guests. For more on our history, please check out our timeline.

Entertainment Cruises is a member of Pritzker Group which owns and operates market leading companies in the manufactured products, services and healthcare sectors. The firm’s history as an entrepreneurial family-owned enterprise and its permanent, proprietary capital base allow Entertainment Cruises the flexibility to invest in serving its customers' needs over the long term. For more information, visit