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Entertainment Cruises - New York & New Jersey hiring Restaurant Manager in New York, NY

Entertainment Cruises - New York & New JerseyMore Info

Full Time • Salary (Based on Experience)
Expired: Dec 26, 2019

Sorry, this job expired on Dec 26, 2019. Below are other jobs that may be of interest to you.

Requirements

5 years


Job Details

Job Summary:

Inspired by our commitment to excellence, the food & beverage team at our Company* creates unforgettable memories for our guests. The successful Restaurant Manager will successfully direct and oversee all activities of the dining cabin and galley to ensure high-quality food and drinks, hospitable and efficient customer service, and profitable operations.

Essential Functions:

Customer Service:

  • Provide exceptional hospitality to guests and shipmates as prescribed in Our Service System (OSS)
  • Rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainment
  • Gather necessary information from other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.)
  • Conduct pre-cruise meetings and communicate to employees all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures)
  • Maintain highest standards of safety for customers and staff
  • Maintain highest standards of sanitation in accordance with local regulation and corporate guidelines
  • Develop and execute programs that improve the level of service and product quality

 

Leadership and Teamwork:

  • Lead by example; maintain highest level of professionalism, integrity, and strong work habits
  • Develop strong teamwork within the crew
  • Assist in hiring, training, and development of all restaurant shipmates
  • Help develop and execute shipmate incentive programs
  • Maintain good working relationships with other departments (marine, sales, and administration)

 

Administration:

  • Attend all scheduled meetings
  • Operate all restaurant systems (point of sale, inventory/purchasing system, reservations system)
  • Reconcile onboard cash and credit sales with the point of sale system
  • Review timekeeping records for each shift to ensure accuracy
  • Create schedule for assigned department ensuring proper staffing within budgeted guidelines
  • Other duties as assigned by management

 

Accountabilities:

The successful Restaurant Manager will personally contribute to the unforgettable guest experience, will be favorably viewed by supervisors and peers, and will be swift and efficient in the execution of their assigned duties.  Performance will be measured by guest satisfaction scores, departmental tests, management evaluation, and feedback from peers on the city’s team.

 

 Job Specifications / qualifications:

  • High school diploma or equivalent required
  • Minimum of five (5) years of total restaurant experience in full-service, high volume environment
  • Must have supervisory experience
  • Associates or Bachelor’s degree in related field preferred
  • Responsible alcohol service requirements—TIPS Certification preferred
  • Responsible for meeting health department sanitation codes & requirements—ServSafe Certification preferred
  • Moderate computer skills are essential; will frequently work with Microsoft office products as well as point of sale system and web-based applications
  • Ability to establish and maintain effective working relationships
  • Must be able to listen effectively, assesses the situation, determine relevant issues, identify solutions and gain consensus

 

 

 

*For purposes of this job description only, references to the ‘Company’ are to the following subsidiaries of Entertainment Cruises Inc.: Premier Yachts, Inc., Mystic Blue Cruises, Inc., Seadog Ventures, Inc., and Spirit Cruises, LLC. You are employed by one of these subsidiaries, not by Entertainment Cruises Inc.

Qualifications
Education

Required

High School or better.

 
Experience

Required

5 years: Minimum of five (5) years of total restaurant experience in full-service, high volume environment


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Part of Entertainment Cruises

Entertainment Cruises is the largest cruise company in the country operating over 37 vessels in 8 locations. From the fresh and fun Spirit to the modern and sleek Odyssey and Bateaux New York, to our Elite Private Yachts and exciting Seadog speedboat rides, Entertainment Cruises offers a wide range of guest experiences. Brunch, lunch and dinner cruises sail year-round featuring dining, dancing, entertainment with spectacular views. Once onboard, each guest will see the city from a whole new perspective—from the water. We invite you to come aboard and join us in our quest to create unforgettable memories on the water.

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