Matter House is seeking a full-time reservationist for its criticallty acclaimed restaurants estela, Cafe Altro Paradiso and Flora Bar.
The Reservationist handles reservations, cancellations, and various other inquiries received from our guests. S/he will work closely with the front door and management teams at all restaurants in order to ensure that all guests have pleasurable dining experiences.
Primary responsibilities include:
- As the first point of contact, sets the tone for the entire guest experience, ensuring all guests receive welcoming and professional service
- Handles incoming guest queries and reservation requests via email and multiple phone lines in a courteous and efficient manner
- Uses Resy in order to make reservations and organize floor plans
- Responds positively and promptly to customer concerns and complaints
- Coordinates with the restaurant staff on reservation and guest notes and requests, and assists the team with guest recognition
- Communicates with guests in order to confirm reservations and assist with special requests
- Performs other light administrative work as needed
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Part of Matter House
Estela is a restaurant in downtown Manhattan from chef Ignacio Mattos. Set one floor above Houston Street, it is a bistro at heart, taking familiar ideas like tartare, ricotta dumplings, burrata on toast, fried rice, and steak, and presenting them in new, satisfying ways. The bar is open late, and you can come in for just a glass and a small bite, should you feel like it. Now in its 5th year, Estela has earned numerous accolades, including a place on the World’s 50 Best Restaurants List and two stars from bothNew York Magazineand the New York Times.