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estela hiring Reservationist in New York, NY

estelaMore Info

Full Time • Hourly (Based on Experience)
Expired: Dec 19, 2019

Sorry, this job expired on Dec 19, 2019. Below are other jobs that may be of interest to you.


1 year

Job Details

Matter House is seeking a full-time reservationist for its criticallty acclaimed restaurants estela, Cafe Altro Paradiso and Flora Bar.


The Reservationist handles reservations, cancellations, and various other inquiries received from our guests. S/he will work closely with the front door and management teams at all restaurants in order to ensure that all guests have pleasurable dining experiences.

Primary responsibilities include:


  • As the first point of contact, sets the tone for the entire guest experience, ensuring all guests receive welcoming and professional service
  • Handles incoming guest queries and reservation requests via email and multiple phone lines in a courteous and efficient manner
  • Uses Resy in order to make reservations and organize floor plans
  • Responds positively and promptly to customer concerns and complaints
  • Coordinates with the restaurant staff on reservation and guest notes and requests, and assists the team with guest recognition
  • Communicates with guests in order to confirm reservations and assist with special requests
  • Performs other light administrative work as needed
We offer medical, dental, vision, commuter benefits, and an employee discount dining program. Matter House provides equal employment opportunities (EEO) to all applicants for employment without regard to race, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state and local laws. 
View Job Description

New American

Upscale Casual

Part of Matter House

Estela is a restaurant in downtown Manhattan from chef Ignacio Mattos. Set one floor above Houston Street, it is a bistro at heart, taking familiar ideas like tartare, ricotta dumplings, burrata on toast, fried rice, and steak, and presenting them in new, satisfying ways. The bar is open late, and you can come in for just a glass and a small bite, should you feel like it. Now in its 7th year, Estela has earned numerous accolades, including a place on the World’s 50 Best Restaurants List, a Michelin star and two stars from both New York Magazine and the New York Times.