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Floor Manager
Threes Brewing
333 Douglass St, New York, NY 11217, United States
Threes Brewing hiring Floor Manager in New York, NY

Threes Brewing hiring Floor Manager in New York, NY

Threes BrewingMore Info

Part Time • Hourly (Based on Experience)
Expires: Dec 13, 2019


Requirements

2 years


Job Details
Floor Manager:
The Floor Manager at Threes at Franklin + Kent is responsible for overseeing all front-of-house (FOH) operations in conjunction with the back-of-house (BOH) in the bar during opening, mid and closing shifts.
 
The Floor Manager reports to the General Manager and works closely with the Bar and Service Manager. As Manager on Duty, they work to help to maximize sales and profit through employee training, customer satisfaction, and tight operational control. They supervise the overall flow of the bar on a shift-by-shift basis and help service run smoothly through excellent communication skills and the dissemination and enforcement of standard operating protocols and steps of service. Key responsibilities include managing floor staff and providing hospitable service with the goal of exceeding client expectations and fostering repeat business.

Being present on the floor, walking through the space, checking in on private and public events, reinforcing right practices and making sure staff has the necessary support to meet their responsibilities is a large part of this job, as is making sure customers are getting good service,through product and event education, staff accessibility and general hospitality.
 
Essential Duties and Responsibilities include but are not limited to:
 
Shift Execution
- Oversee staff arrival and subsequent set up of bar and floor for service.
- Prepare and distribute register banks.
- Run pre-shift meeting and disseminate pertinent information regarding day-of happenings,menu and inventory updates, and upcoming events.
- Set atmosphere in space: select music; adjust volume and lighting throughout shift; update signage and other promotional materials.
- Oversee regular service and make sure procedures and protocols are being followed.
- Walk throughout the space with an eye toward informing and assisting our clientele, maintaining general cleanliness, and aiding staff in the execution of their duties as necessary.
- Assist with the management, set-up and breakdown of reservations, public, and private events as needed.
- Enforce sanitary practices for Department of Health requirements and inspections, general cleanliness and maintenance of bar, dining and storage areas.
- Count cash drops and register banks as daytime employees closeout.
- Update menus and POS on an as-needed basis.
- Log notes for almanac and senior management team with event and service feedback to help fine tune Threes’ processes.
- Maintain awareness and expertise regarding Threes beers, all other beer, wine, liquor products that are carried in-house for the edification of staff and customers.
 
Operational Execution:
- Ensure safety & sanitation: DOH compliance in effect at all times.
- Ensure restaurant and bar is in complete compliance with all local, state, and federal regulations.
- Handle customer complaints.
- Observe employees to ensure the safe service of alcohol.
- Observe customers to ensure the safety of all around them.
 
Administrative:
- Maintain and troubleshoot of Breadcrumb POS hardware and software.
- Receive and organize bar and event deliveries.
- Manage POS menus, including input, archiving, daily changes.
- Send detailed manager log (AKA the Almanac) at the end of each shift, detailing key points from the day including revenue, beer info, attendance on events, personnel and customer details, etc.

Required Skills

Basic Floor Service

Beer Knowledge

Classic Wine Service Knowledge

Craft Cocktail knowledge

Spirits/Cocktails Knowledge

Conflict Resolution

Customer service

Event Management / Organization

Experience in a High Volume Environment

POS Systems

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