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ENO Wine Room Server
Michael Jordan's Steak House - Chicago
505 North Michigan Avenue, Chicago, IL, United States
Michael Jordan's Steak House - Chicago hiring ENO Wine Room Server in Chicago, IL

Michael Jordan's Steak House - Chicago hiring ENO Wine Room Server in Chicago, IL

Michael Jordan's Steak House - ChicagoMore Info

Part Time • Hourly (Based on Experience)
Expired: Dec 13, 2019

Sorry, this job expired on Dec 13, 2019. Below are other jobs that may be of interest to you.


2 years

Job Details

This is a position at the ENO Wine Room located in the InterContinental Chicago Magnificent Mile and in combination with the Michael Jordan's Steak House restaurant.

ENO offers a rare treat among Chicago wine tasting rooms. Take in fantastic views of the fireworks and Magnificent Mile scenery as you indulge in some of the world’s best wine, cheese & chocolate at our downtown Chicago hotel. Whether you're a casual sipper or a vino connoisseur, you'll appreciate our friendly service - offered without pretension or pressure. You will agree, this is not your everyday Chicago wine bar restaurant.

The Server position in ENO Wine Room provides courteous beverage service to guests in regards to ENO’s extensive and changing wine list, chocolate selection, and cheese selection. Ensures quality presentation and service per established standards. Works with on-site sommeliers to provide a courteous and unique wine experience for guests. Assists with set-up and maintenance of restaurant and inventory.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

  • Be charming by being approachable, having confidence and showing respect.
  • Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership
    of getting things done.
  • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.


  • Greet all guests and review ENO’s extensive wine list and food menu in a prompt and professional manner.
  • Serves drinks and/or menu items to guests; upsell when taking orders.
  • Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever age of a guest requesting an alcoholic beverage service is questionable.
  • Perform pre- and post-shift side-work.  Stock service station.  Fold and stack cocktail napkins and prepare bowls of bar snacks.
  • Clear and clean tables in a prompt and efficient manner.  Clean and/or wipe down stools, tables, chairs, walls, windows, mirrors, and floors as necessary.  Empty trash and ashtrays.


  • Record order on guest check and ring up on pre-check register or according to hotel procedures.  Complete customer payment transactions according to cash and charge procedures.
  • Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.    


  • Promote teamwork and quality service through daily communication and coordination with other departments.  Coordinate with sommeliers, bussers, and kitchen in all purposes.

Perform other duties as assigned.


Strong knowledge of wine and how to present/describe wine is required. Must speak fluent English.

This job requires the ability to perform the following:

  • Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc)
  • Moving about the lounge and kitchen
  • Bending, stooping, kneeling, lifting


  • Communication skills are utilized a significant amount of time when interacting with guests, sommeliers, wait staff, cooks, and supervisor.
  • Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
  • Basic math skills are frequently used when handling cash and credit.
  • Required to work nights and weekends, as well as some holidays.

Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU.

At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Do you see yourself as an ENO Server?  Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Compensation details

Hotel discounts, paid time off, 401k matching

Required Skills

Classic Wine Service Expertise

Glassware Knowledge

Wine Knowledge

View Job Description

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Part of Cornerstone Restaurant Group

With locations in Chicago, New York and Connecticut, the Michael Jordan Steak House brand embodies the quality and distinction its name suggests. With warm, friendly service, critically acclaimed fare and stunning décor, the contemporary steak house is not satisfied with good; similar to its namesake, it has a penchant for perfection, striving for the best. Simply put, it's excellence served daily.