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General Manager
Schulson Collective HQ, Philadelphia PA
1525 Sansom St, 2nd Floor, Philadelphia, PA
Schulson Collective HQ, Philadelphia PA hiring General Manager in Philadelphia, PA

Schulson Collective HQ, Philadelphia PA hiring General Manager in Philadelphia, PA

Schulson Collective HQ, Philadelphia PAMore Info

Full Time • Salary (Based on Experience)
Expired: Dec 5, 2019

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Requirements

6+ years


Job Details
Summary/Objective  The General Manager is the overriding authority in the restaurant when Directors and/or Owners are not present. As such they are responsible for managing and overseeing all personnel, facilities, service standards, financials, and administrative tasks of the day-to-day operations in conjunction with the Chef team and while managing and leading the FOH Management team within the assigned restaurant.

Expectations & Qualifications

Leadership & Hands on Management: The General Manager (GM) is expected to lead by example and take an active role in managing staff and supporting service. The GM leads the management team and hourly employees by inspiring, motivating, and managing them to 1. Consistently meet and exceed their respective job performance standards 2. Continually perform their respective jobs in a manner that is consistent with and promotes our Core Values, and 3. To strictly respect and follow the policies and procedures of the Schulson Collective.

 

Strong Sense of Hospitality – Amaze & Delight: The GM is expected to possess a passion for hospitality and all that it entails. The GM is the key person within the restaurant that communicates and displays the Schulson Collective standard of hospitality for each guest that walks in the door. They are responsible for ensuring that all management and hourly staff have the tools to provide and the demeanor to execute excellent service that consistently amazes and delights our guests.

 

Extreme Ownership & Attention to Detail: The GM must have an attentiveness to detail and definition of cleanliness in line with Director Team and Ownership. They are responsible for ensuring that the management team and hourly staff also espouse those same standards and attentiveness to the smallest details by following local health code, systems of operations, side work, and repair & maintenance policies and procedures.

 

Teamwork & Growth: As the leader of the restaurant the GM is expected to build and maintain a sense and practice of teamwork amongst the management team and hourly staff. They will do this by practicing hands on management, cultivating excellence, building team morale, coaching, and counseling as necessary. Additionally, they will continually monitor and provide feedback on performance for managers and staff to help them grow and identify employees who are exceptional performers and work with them to move toward their goals.

 

Financial Management: The GM is responsible for the financial health of the restaurant and uses goals and standards as set by the Schulson Collective as their measure. This includes controlling of costs (beverage, labor, direct expenses), management of portions and waste, and training the management team to do these things as well. Additionally, they must possess the ability to read, understand, and create/present reports on weekly financials and monthly P&Ls.

 

Additional Essential Qualities

  1. Excellent understanding of and execution of our Core Values
  2. Excellent at time-management and multi-tasking
  3. Self-Managing and Self Motivated
  4. Able to lead by motivating and inspiring others

 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Manages restaurant team including Assistant General Manager, Managers and Culinary team, along with the Executive Chef.
  2. Ensures standards for product quality and service are maintained at all times.
  3. Hires, trains, develops and appraises staff effectively. Takes corrective action as necessary on a timely basis and in accordance with company policy. Consults with human resources as appropriate.
  4. Touches all tables and guests to ensure 100% guest satisfaction and rectifies any negative impressions.
  5. Develops new hire training programs and schedules to ensure new staff is prepared before going live.
  6. Keeps up-to-date on information, vendors and technology affecting functional area(s) to increase innovation and ensure compliance.
  7. Responsible for maintaining liquor and labor cost goals.
  8. Responsible for developing relationships with vendors, ensuring Schulson Collective maximizes profits and opportunities.
  9. Determines separation of labor amongst front of house Management teams.
  10. Work with Executive Chef with regards to menu recommendations, participate in  tastings and stay abreast of industry trends.
  11. Monitors timekeeping, scheduling and Payroll and submits for employee payment.
  12. Submits nightly reports on service, sales, labor & liquor costs, negative impressions, etc.
  13. Ensures restaurant is at or above Schulson Collective standards in terms of cleanliness; reports any Facilities repairs as needed.
  14. Maintains organized employee files to ensure compliance.
  15. May be assigned to different restaurants per company needs.

Supervisory Responsibility

This position is directly responsible for leading all Managers and hourly staff within assigned restaurant.

Physical Demands

The employee must occasionally lift and/or move up to 25 pounds and occasionally push and/or pull up to 50 pounds. The employee will spend over 4 hours daily standing or walking.

Required Education and Experience

  1. Bachelor’s degree (BS/BA) Restaurant Management, Hospitality Management or related field preferred.
  2. 7 or more years of experience in Restaurant Management.
  3. Knowledge of industry trends, menu creation, coaching/training and building Restaurant Management teams.
  4. Knowledgeable of Microsoft Office products, HotSchedules, OpenTable and TripleSeat.
  5. Excellent written and verbal communication and problem-solving skills
  6. Must be able to work flexible hours and days. Must exhibit top-notch teamwork.

Compensation details

Annual bonus, health insurance, paid vacation

View Job Description

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Restaurant Group

Part of Schulson Collective

Michael Schulson is the chef and restaurateur behind the Schulson Collective of restaurants whose imagination and vision have made him one of Philadelphia’s most successful hospitality professionals.

Today, Schulson is the owner of day-to-night destination Double Knot; the expansive Independence Beer Garden; Sampan and the adjacent Graffiti Bar; and serves as chef-partner at Izakaya at Borgata Hotel, Casino & Spa in Atlantic City, N.J. Schulson recently opened new-American spot Harp & Crown in Philadelphia’s Rittenhouse Square. Later this fall, Schulson will open contemporary izakaya Monkitail in Hollywood, Florida. Today, Michael teams with his wife, Nina, in their efforts to expand the Schulson collective.

Most recently, Schulson’s Harp & Crown was recently named one of the "most beautiful restaurants of 2016" by Eater National. Double Knot has also received numerous accolades including “three bells” from The Philadelphia Inquirer, three stars and the title of “2016 Best New Restaurant” from Philadelphia magazine and was named one of the “15 biggest restaurant openings of 2016” by Zagat.

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