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General Manager
Harlem Hookah
381 Lenox Ave, New York, NY 10027, United States
Harlem Hookah hiring General Manager in New York, NY

Harlem Hookah hiring General Manager in New York, NY

Harlem HookahMore Info

Full Time • Salary $62,000
Expired: Nov 25, 2019

Sorry, this job expired on Nov 25, 2019. Below are other jobs that may be of interest to you.


2 years

Job Details
Are you a night person? Do you feel you do your best at night when the rest of the world is sleeping? Are you looking to own your own restaurant one day? Do you want to learn new ways of running a restaurant profitably?

Do your collogues and previous team members still call on you for help and support? Do you like helping people grow in their life and at work?
Do you do more than others to get the results you want? Do you expect others to do more in general? Do you like working with hardworking, entrepreneurial and honest people, who strive for excellence?
Do you like organizing things, making sure things work smoothly and like to have a process for everything you do?
If yes, continue reading.

If what you’ve read so far makes you feel good, then come join us. We are looking for a hands-on, self-motivated General Manager for the hippest hookah kounge in Harlem. We are looking to have you onboard to keep our demanding guests happy from 4 pm onwards. Your previous training makes you comfortable with managing people respectfully as understanding metrics. You also have had a lot of experience in managing and reducing costs, controlling inventory and theft, preparing reports and working within a budget?
If yes, continue reading.

You will work under the direction of the owner to plan, organize and execute day to day management of the lounge, organize and execute special events, new sales initiatives, new technology, processes and systems to increase repeat guests, check averages and sales.

You will also be directly responsible for:

Floor Management
Hosting, Bartending, Serving, Cooking, Hookah Making, Bussing as needed Customer Service and Solving Customer Issues
Building positive customer relationships and increasing repeat business Employee Management and Leadership
Opening and Closing, Cash Reconciliation Cleanliness and Health Department Standards
POS, Reservation System

P&L and Metric Evaluation Ordering and inventory Cost Control
Menu planning
Special event and holiday planning Vendor relationships

Human Resources
Interviewing, on-boarding, training
Staff evaluation, coaching and reviews
Staff write ups, termination letters
NYS and NYC Labor Law compliances
Staff retention
Healthy working dynamics and mutual support

You will carry out the long-term direction of the restaurant as given by ownership and perform other duties as requested to help the company grow into a chain of hookah lounge bars across the country.

Required: This position requires flexibility, with 60+ hours of work per week, primarily overnight hours

Compensation details

Disability Insurance, Commuter Benefits

Required Skills

Food Budgeting

Food Handlers Certificate

Food Safety Knowledge


Kitchen management

Cost Optimization

Food / Beverage Pairing

Ability To Lift 40+ Lbs

Basic Floor Service

Beer Knowledge

Budget/cost Analysis

Glassware Knowledge


Spirits/Cocktails Knowledge

Classic Food / Wine Service

Conflict Resolution

Customer service

Event Management / Organization

Experience in a High Volume Environment

Food / Beverage Pairing

Food Safety Knowledge

OpenTable or other

POS Systems

Staff Management of 20

Staff education / motivation

Accounting / Bookkeeping


Business Management

Conflict Resolution

Customer Service

Food Safety Knowledge

Marketing / PR

Microsoft Office


Profit And Loss

Purchasing / ordering

Recruiting / hiring

Reservation System Management

Social Media

Staff Education / Motivation

Vendor Management


Read more

View Job Description

Open Jobs From Harlem Hookah

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Part Time • Hourly $15.00
Require min. 1 year of experience
Private Events Manager
Part Time • Hourly (Based on Experience)
Require min. 2 years of experience


Bar / Lounge, Upscale Casual

About Us
Harlem Hookah was first thought of in 2014 with the objective to fill a void by merging all that the area was missing into one venue- authentic hookahs straight from Africa, a premium cocktail offering, tasty bites, and an environment that is bright, upscale, and modern. Harlem Hookah opened in September of 2016 and since, it has grown to great popularity in the Harlem area and the surrounding communities. Visited by over 3000 visitors per month, Harlem Hookah is the only one of its type in Manhattan, with luxe decor, modern chic ambiance, lively energy, and a custom array of shisha and spirits to make every guest feel embraced. Harlem Hookah is a proud woman owned and black owned business.

Our Mission
At Harlem Hookah, we aspire to create a unique experience for our guests by combining quality beverages, tasty food, and authentic hookah’s with exceptional service in a cosmopolitan and entertaining atmosphere.

Our Values
We are committed to:
• Creating memorable guest experiences
• Providing a positive, safe and supportive work environment in which hospitality-minded employees are developed, trained and rewarded and diversity is essential
• Continuous improvement and company growth
• Fostering lasting relationships communities where we do business

Our Team Matters
At Harlem Hookah we recognize that our team is essential to the environment we continuously strive to create. As such, we believe that investing time, energy and resources into our team members is essential. We recognize that our company has high expectations for employee performance and those objectives are easier attained with support.

Benefits include:
• Over 50 Medical Insurance Plan options
o Partial Company Contribution toward Medical Insurance
• Dental, Vision, Accident, Life Insurance options under employer plan
• Commuter Benefit and Employee Tax Saving Plan which includes public transportation, parking, childcare, & day camp pre-tax savings
• Company reimbursement for New York City Food Handlers Certification exam fee & FDNY Certificate of Fitness for Supervision of Hookah Establishments exam fee
• Regularly scheduled workshops on topics such as How to Start your Own Small Business & How-to Better Budget your Finances given by industry experts
• Continuous hospitality training including wine & spirit education workshops, teambuilding sessions, and industry leader speaker visits
• Employee wellness events such as pre-shift Yoga classes and Mindful Moments Mental Health Sessions provided by licensed therapist
• Employee led charitable initiatives such as Harlem Hookah’s annual Turkey & Toys event
• Anonymous employee relations hotline where employees can report any complaints, concerns, or witness statements concerning their experience working at Harlem Hookah without disclosing their identity

Open Jobs From Harlem Hookah
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