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Floor Manager
Freehand Chicago
19 East Ohio Street, Chicago, IL 60611
Freehand Chicago hiring Floor Manager in Chicago, IL

Freehand Chicago hiring Floor Manager in Chicago, IL

Freehand ChicagoMore Info

Full Time • Salary (Based on Experience)
Expired: Nov 30, 2019

Sorry, this job expired on Nov 30, 2019. Below are other jobs that may be of interest to you.


1 year

Job Details

Freehand Chicago is looking for an outgoing and organized Floor Manager to help lead the team and manage service in the Broken Shaker and Cafe Integral, and support our overall food and beverage program including BEO's, buyouts and special events.  This is a hands-on role reporting to the Food and Beverage Manager, ideal for someone looking to grow their career by supervising the floor with additional exposure and opportunity in all hotel food and beverage outlets and operations.


  • Oversee nightly service in the Broken Shaker bar, including floor management, staff management, production and service of food and drinks, and executing an exceptional guest experience.

  • Assist with oversight of Cafe Integral, offering managerial support as needed during AM and PM hours to ensure a consistant and profitable operation.

  • Ensure that staff is on time, on task and delivering positive and efficient service to all guests. Give breaks and make cuts as needed while ensuring smooth service.

  • Direct completion of nightly and weekly sidework, set-up and break down of all stations.

  • Perform nightly closing duties, making accurate cash drops, writing recaps and recording sales.

  • Manage guest complaints through prevention, intervention, and recovery.

  • Maintain expert knowledge of all outlet food and drink offerings including cocktails, coffee, pastry, retail, made-to-order, in room dining and catering menus.

  • Administer progressive discipline and attendance points in adherence to company policy

  • Work with all outlets and hotel departments as needed to complete administrative tasks (inventory, purchasing, receiving, onboarding, payroll, invoicing, etc).

  • Additional duties as assigned.

Qualified candidates should submit the following information:
  • Current updated resume

  • Please include position being applied for in the subject line.

  • No phone calls please.

Employment will be based upon personal capabilities and qualifications without discrimination on the basis of race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

Required Skills
  • Degree in hospitality preferred. Some experience with cocktail and/or coffee required.

  • At least 2 years in a hands-on hospitality role, including 1 year of supervising employees

  • Strong communication skills; verbal and written

  • Must possess a thorough understanding of Microsoft Office and POS systems

  • Ability to make evaluative judgments and give constructive criticism

  • Have a working basic knowledge of employment-related and food serveice safety federal and state laws

  • Strong organizational and time management skills in a fast-paced environment

  • Positive leader who sets a good example

  • Ability to train and supervise employees

  • Patience and integrity

Full-time employees enjoy a competitive salary and benefits package including free health, dental and life insurance, vision insurance, 401k with matching, pre-tax transit/flex spending account, and PTO including sick, vacation and personal time.  Discounts for on-property purchases as well as stays in our 19 properties across the US and Europe.

Compensation details

Paid Insurance (Health, Dental, Vision, Life); Sick, Vacation, Personal PTO Benefits

View Job Description

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Freehand Chicago opened in 2015 and features 2 amazing outlets: Café Integral and The Broken Shaker. We look for energetic, dedicated employees who are excited to execute our experience for our guests.

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