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Front of House Manager
West Town Bakery
1916 West Chicago Avenue, Chicago, IL, USA
West Town Bakery hiring Front of House Manager in Chicago, IL

West Town Bakery hiring Front of House Manager in Chicago, IL

West Town BakeryMore Info

Full Time • Salary (Based on Experience)
Expired: Nov 22, 2019

Sorry, this job expired on Nov 22, 2019. Below are other jobs that may be of interest to you.


2 years

Job Details

Job Details

West Town Bakery & Diner is looking for a Front of House Manager to oversee restaurant and barista operations. 

West Town Bakery opened in 2011 and has steadily grown to become one of Chicago's favorite artisan bakeries and a neighborhood fixture in West Town. Candidates will be responsible for assisting the General Manager with the overall operation of the restaurant. You will work with General Manager, Lisa Mangiameni, and our chef and pastry team in setting the direction of the business, in day to day operations, as well as a plan to grow the business, drive sales and manage costs. Must have the ability to run a smooth and efficient, yet casual shift.

The Front of House Manager would primarily focus on the diner and retail/barista counter and would also be involved with Homestead on the Roof (when seasonally opened). 


-2-5 years of full-service, high-volume MANAGERIAL experience in a polished, well-run restaurant

-Ability to lead and motivate your team with an attitude of mutual respect

-Skilled in developing and maintaining guest rapport through interaction and social media

-High-energy, guest-focused approach to floor management

ESSENTIAL FUNCTIONS: (Other duties will be assigned as needed)

Must be willing and able to do the following:

-Interact with, direct and supervise employees on a daily basis in a fair and dignified manner

-Assist with the interviewing, hiring, training, development and retention of qualified employees

-Promote teamwork among co-workers and employees

-Be hands on with all Front of House positions to ensure smooth and efficient service

-Authorize & control comps and voids for all service personnel

-Follow up with employees and co-workers to ensure completion of assigned projects

-Identify, address and document individual employee performance problems according to standard operating procedure. Discipline and/or terminate as necessary according to Fifty/50 Group procedures

-Assign employee workstations

-Uphold applicable policies and requirements of employment laws

-Become proficient in all job functions of both front and back of house employees

-Organize and conduct periodic informational seminars for employees

-Have thorough understanding of and practice Fifty/50 Group Employee Handbook, employee benefits, and company philosophies

-Assist with the scheduling, conducting, and documenting of employee reviews according to standard operating procedure

-Complete projects as assigned in a timely manner

-Perform varied duties to ensure proper restaurant operation according to standard operating procedure

-Create atmosphere including lighting, music, and temperature levels

-Address guest complaints and problems effectively and courteously on an as needed basis

-Use tact and good judgment when dealing with difficult guests. Respond to their needs with patience and courtesy

-Ensure adequate evening preparation levels based on business levels

-Perform a pre-shift line check to ensure quality of all items

-Perform a shift "walk through" in order to assess staffing, maintenance, cleanliness, zoning and any special needs

-Complete opening sanitation checklist, assign sanitation projects to hourly staff and follow up with employees to ensure their completion

-Maintain food quality standards including consistency and presentation

-Assist with the maintenance of portioning and product specification

-Comprehend and adhere to all sanitation guidelines as prescribed by federal, state, and local regulations

-Comply with all safety guidelines and procedures

-Identify and communicate inventory and equipment needs to ordering manager

-Communicate repair and maintenance needs to General Manager and/or appropriate repair source

-Become proficient in the use of equipment and utensils related to the operation of the restaurant

-Become proficient in the use of all restaurant computer equipment, including: Aloha, Open Table, Grub Hub, & Aloha Enterprise

-Responsible for the security of, and balancing and paring of all cash banks

-Track high cost items according to standing operating procedure

-Inventory and order appropriate restaurant supplies i.e. liquor, food, linen, paper goods, cleaning supplies, general restaurant supplies etc

-Perform and extend an end of the month, mid month, and/or weekly inventory

-Lead by example

-Move safely through all areas of the restaurant, which may include stairs, uneven and slick surfaces

-Pass a food and beverage test in English with a score of 90% or more

-Pass an Alcohol Awareness test in English with a score of 90% or more

-Maintain a clean and orderly work area

-Be able to stand and walk for an entire shift

-Communicate cordially, effectively and clearly with all employees, managers, partners and guests

-Communicate in English in order to comprehend and perform/follow job requirements in written and spoken direction

-Perform more than one task at a time

-Maintain a positive pleasant, attitude every shift

-Accept direction and constructive criticism from management

-Perform calmly and effectively in an extremely busy and stressful work environment

-Be able to work a variety of hours, days and shifts, including weekends and increased work schedules

-Work in a confined, crowded space of variable noise and temperature levels

-Lift and move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds


GENERAL RULES Must be willing and able to do the following:

-Get along with others and be a team player

-Follow all uniform and appearance guidelines as befitting the image of the restaurant for the duration of the shift

-Refrain from smoking for the duration of the shift

-Arrive to work on time and in ready to work condition

-Follow all rules, policies, procedures and conditions of employment outlined in the Employee Handbook

-May not work under the influence of alcohol or any illegal drugs

-May not resort to any type of violence, discriminatory or harassing behavior ________________________________________

If you would like to join us for an interview, and believe that you can perform the above, Please reply with a copy of your resume AND a cover letter detailing why you'd be a great addition to our team.

Additional Information:

We're looking for a people-focused, high-energy Restaurant Manager to join the Fifty/50 Management Group. The Fifty/50 Group currently has 14 restaurants and cocktail lounges with more coming in 2020. There is a high ceiling for growth.


---Competitive salaries

---Quarterly bonus program

---Medical, dental and vision insurance and prescription benefit

---Dining discount


---Short term & long term disability insurance

---Paid vacation

The Fifty/50 Group The Fifty/50 Restaurant Group was founded by Greg Mohr & Scott Weiner when they created the Fifty/50, their first restaurant & sports bar, in 2008 with the desire to serve bar & comfort food, completely from scratch. The concept has won numerous accolades over the years and is known for its friendly service and attention to detail in an up-scale yet comfortable atmosphere. Since then, the Fifty/50 Group has become one of Chicago's fastest growing and most entrepreneurial groups. Anchored by restaurants all over Chicago, the group is planning to open many new concepts over the next three years, and we need more GREAT people to join and lead our management teams. 

Compensation details

---Competitive salaries ---Quarterly bonus program ---Medical, dental and vision insurance and prescription benefit ---Dining discount ---401K ---Short term & long term disability insurance ---Paid vacation

Required Skills

Food Handlers Certificate


Menu development

Ordering / Purchasing

Ordering / Receiving


Servesafe Certified

Staff education / motivation

Servsafe Certified

Staff Education / Motivation

Basic Floor Service

Budget/cost Analysis

Coffee Knowledge


POS Maintenance


Profit & Loss Management

Staff Education

Classic Food / Wine Service

Conflict Resolution

Customer service

Experience in a High Volume Environment

Food Safety Knowledge

POS Systems

Staff Management of 20

Staff education / motivation


Business Management

Conflict Resolution

Customer Service

Food Safety Knowledge


Microsoft Office

Profit And Loss

Purchasing / ordering

Recruiting / hiring

Social Media

Staff Education / Motivation

Vendor Management

Read more

View Job Description

Open Jobs From West Town Bakery

Part Time • Hourly $6.40
Require min. 1 year of experience

Desserts, Salads / Sandwiches / Soups, Breakfast / Brunch, American

Bakery / Patisserie, Casual Dining

Part of The Fifty/50 Restaurant Group


West Town Bakery blends Chicago's urban street art and music while focusing on the techniques and flavors of the pastry scene. From our managers and chefs to our bakers and baristas, each member is instrumental in the creation of our breads, pastries, coffees and cakes, based on the principal belief that everyone should be able to have their cake and eat it too.

Open Jobs From West Town Bakery