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Floor Manager
348 Flatbush Ave, Brooklyn, NY 11238, United States
Fausto hiring Floor Manager in New York, NY

Fausto hiring Floor Manager in New York, NY

FaustoMore Info

Full Time • Salary (Based on Experience)
Expired: Nov 11, 2019

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2 years

Job Details
Fausto, a modern, Brooklyn Italian restaurant seeks experienced Floor Manager to join our team. Helmed by seasoned hospitality professionals with a proven track record in NYC, as well as tastemakers in both food and beverage, we are looking for a polished manager and encouraging self-starter to work alongside our General Manager and our FOH team to promote operational excellence in our restaurant. The perfect candidate will use their attention to detail, enthusiasm, knowledge of food and wine and drive to further shape a positive guest experience.

Job responsibilities:
- Ensure that all FOH staff are aware of and fulfilling their job responsibilities
- Be fully conversant with the restaurant's wine list and overall beverage program
- Provide direct customer engagement while adhering to standards of service; engaged, friendly and attentive customer service to all guests
- Liaise with BOH throughout service about relevant issues
- Report FOH findings at weekly Operations Meetings
- Be fully conversant with every aspect of the company's emergency, health, safety and fire procedures
- Ensure you are aware of, and that you enforce all the company policies
- Liaise with the restaurant's external Human Resources partner to report HR-related issues
- Follow and adhere to all standards set forth by the NYC Department of Health
- Ensure that all potential and real hazards are reported immediately and rectified
- Ensure the safety of the persons and the property of all within the premises
Knowledge, Skills and Abilities
- 1-3 years of previous hospitality and management experience; NYC experience or major market preferred
- Wine knowledge and a passion for NYC dining scene
- Proven organizational and verbal communication skills; strong customer service background
- Demonstrates an outgoing, friendly disposition to support guest relations
- Tech savvy; proficient in Google Applications specifically Gmail, Google Drive and Google Calendar; InDesign experience a plus
- Ability to lift up to 30 pounds
- Required to sit, stand and bend
- Will be exposed to various environmental conditions such as cold due to refrigeration or heat due to hot surfaces

Compensation details

Health Insurance, Dental Insurance

Required Skills

Food Safety Knowledge

Basic Floor Service

Wine Knowledge

Wine Sales Proficiency

Classic Food / Wine Service

Classic Wine Service Knowledge

Conflict Resolution

Customer service

Food / Beverage Pairing

Food Safety Knowledge

POS Systems

Staff Management of 20

Staff education / motivation

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View Job Description


Upscale Casual