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Service Manager - Stella 34
Stella 34
151 West 34th Street, New York, NY
Stella 34 hiring Service Manager - Stella 34 in New York, NY

Stella 34 hiring Service Manager - Stella 34 in New York, NY

Stella 34More Info

Part Time • Hourly (Based on Experience)
Expired: Nov 7, 2019

Sorry, this job expired on Nov 7, 2019. Below are other jobs that may be of interest to you.


0-1 years

Job Details
The Opportunity

Patina Restaurant Group is seeking for a talented hospitality professional to take on the position of Service Manager and manage the direct flow of service and guest satisfaction of the dining room of their restaurant. This representative must supervise, train and schedule all floor staff, ensuring that they have all of the tools necessary for providing the best possible performance given their assigned duties. The Service Manager confers with food preparation staff and other service personnel to plan menus and other related activities such as banquet functions. The ideal candidate can contribute to the evolution of our service, position in the market, and standard of excellence. Service Managers must serve as a liaison between clients and other corporate executives to ensure consistency, profitability and sustainability in short and long-term projections. This representative will be working with a dedicated group of talented chefs, managers and team members that are hungry to make a big impact on their growth and careers. With these responsibilities come unlimited opportunities to build and grow as a hospitality professional with a healthy work life balance in Patina Restaurant Group’s friendly and enjoyable work environment. 

  • Recruits, trains, and manages front of house service staff, ensuring they provide consistent delivery of our units’ product and service within the standards of budget, policies, procedures, and quality. 
  • Assists in the training occasionally attend large catering events, and development of foodservice and beverage management unit staff. 
  • Effectively supervise floor staff to ensure professional service and guest satisfaction during hours of operation. 
  • Educate FOH personnel in product awareness and cultivate long-term service knowledge. 
  • Foster a culture in which customer satisfaction is the primary concern. 
  • Responsible for accurately reporting and maintaining company budgets surrounding service and employee expenses.  
  • Maintain the Micros database with accurate items and prices. 
  • Ultimately responsible for cleanliness and repair of Restaurant and office, facilitating all necessary maintenance procedures. 
  • Work closely and with all management staff; Establish open lines of communication between FOH and BOH at all times. 
  • Build rapport with restaurant guests and ensure an enjoyable and memorable experience. 
  • Must have a Bachelor’s degree or higher in Hospitality, Business, or other applicable specialization. 
  • Must have 3 years’ experience in a managerial position supervising full service, high volume restaurants, hotels, or other food and beverage units with a similar capacity and clientele. 
  • Servsafe certification required.  
  • Food Safety Handler certification required. 
  • Training for Intervention Procedures (TIPS) certification required.  
  • Strong financial and computer skills; has experience working with and an understanding of P&L’s. 
  • Possess strong communication skills to engage, educate and uphold utmost hospitality towards customers, fellow employees and leadership.  
  • Maintain an entrepreneurial perspective in all endeavors increasing sales and guest satisfaction. 
  • Ability to work effectively despite irregular hours and high-volume conditions. 
Equal Employment Opportunity

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

View Job Description

Italian, Pizza

Upscale Casual, Bar / Lounge, Restaurant Group

Part of Delaware North

With sixth-floor views of the Empire State building and three wood-burning ovens, Stella 34 Trattoria is a modern Italian trattoria and the dining star of Macy's flagship store.

Executive Chef Jarett Appell offers Neapolitan pizza from wood-burning ovens with fior di latte mozzarella, Caputo flour imported from Naples, San Marzano tomatoes from the foothills of Mount Vesuvius and water meticulously sourced from local wells to match the pH and mineral balance of the natural spring water in Naples. The menu showcases al forno entrées, house-made pasta, fresh salads, "piccoli piatti" – signature Italian antipasti designed for sharing – and an all-Italian wine list of more than 100 selections.

The restaurant also features a Cibi Ronda, an Italian take-away counter, where busy shoppers can pick up fresh salads, authentic paninis, focaccia bread, coffee and Italian treats.

Stella 34 Trattoria is also the New York home to Italy's finest gelateria, Vivoli. After over 80 years of delighting customers in Italy, Stella 34 Trattoria is their first-ever location outside of Florence. Famed for their crema and rotation of seasonal flavors, Vivoli remains dedicated to creating pure gelati and sorbetti with fresh, high quality ingredients and family crafted recipes.

Open seven days a week for lunch, dinner, brunch and drinks at the bar or lounge.