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Assistant Manager, Experience -Ushers, TD Garden
TD Garden
100 Legends Way, Boston, Massachusetts 02114
TD Garden hiring Assistant Manager, Experience -Ushers, TD Garden in Boston, MA

TD Garden hiring Assistant Manager, Experience -Ushers, TD Garden in Boston, MA

TD GardenMore Info

Full Time • Salary (Based on Experience)
Expired: Nov 3, 2019

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0-1 years

Job Details
Our Exciting Work Environment

This position is located at TD Garden, which is owned and operated by Delaware North, and located in Boston, MA. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 3.5 million people a year at its world-renowned concerts, sporting events, family shows, wrestling, and ice shows. Please visit to learn more.


The Opportunity

Under minimal supervision, provide support and leadership for Usher Event staff. 

Direct responsibilities include training, hiring, communication, recognition, staffing, scheduling, and progressive discipline management when required. Deliver on and support expectations set by Manager Experience - Usher regarding team development and implementation of training and departmental documents and programs. 

  • The Assistant Manager Experience Usher is expected to continually act as the subject matter expert for the Usher departments for TD Garden, bringing branded experiences to life for our guests and staff during all events. Must also be prepared to make decisions that produce the best outcome for guest and business while demonstrating urgency and genuine care in all Service Recovery and related situations pre, post and during events.

  • Responsible for the leadership of the Part Time Usher team which includes consistency and implementation of all departmental procedures and strategies defined by the Manager Experience Usher and Delaware North Standards. Responsible for scheduling and disciplinary processes.

  • The Assistant Manager Experience Usher is expected to collaborate with TD Garden, Sportservice and Boston Bruins stakeholders to continually drive the fan experience with a goal of thrilling our guests and associates.

  • All other duties as assigned

  • Associates degree or equiavlent experience required
  • Must have 3-5 years of supervisory experience, preferably within an entertainment venue and/or a union environment.
  • High proficiency with computer, apple products – proficiency in Microsoft Word, Outlook, Excel a must
Who We Are

Take your career beyond the ordinary—to the extraordinary.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world.  Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.  Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit

All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.  Delaware North is an equal opportunity employer.



View Job Description

Sports Venue, Entertainment Venue

1 Employee RecommendationSee Details

Part of Delaware North

Since TD Garden opened in 1995, more than 30 million people have come to see the arena’s famous tenants, the NHL’s Boston Bruins and NBA’s Boston Celtics, as well as world-renowned concerts, sporting events, family shows, wrestling, ice shows and so much more. Home to approximately 200 public events annually, TD Garden hosts well over 3.5 million people each year.

Owned and operated by Delaware North, the state-of-the-art TD Garden is a year-round, 19,600-seat arena, featuring fully equipped private restaurants, 90 executive suites, 1,100 club seats, a multi-million-dollar high-definition video scoreboard (Garden HDX) and complete 360-degree LED technology.

TD Garden recently completed a comprehensive, $70 million arena-wide upgrade. The extreme makeover of the arena’s largest hospitality space includes a reconfigured footprint, modern sports theme design, and refreshed culinary offerings.

Delaware North Sportservice provides world-class service in concessions, premium dining and retail services at TD Garden.
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