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estela hiring Service Director in New York, NY

estelaMore Info

Full Time • Salary (Based on Experience)
Expired: Oct 16, 2019

Sorry, this job expired on Oct 16, 2019. Below are other jobs that may be of interest to you.


5 years

Job Details

Matter House, which includes estela, Café Altro Paradiso and Flora Bar, is seeking a Corporate Service Director to join our team. This demanding and dynamic role is all about service and will be participating in active service daily.  We are seeking a candidate that will be able to efficiently gain a clear understanding of company standards and seek to improve and elevate our guest experience. In order to be successful, it is imperative that you share our passion for our restaurants’ cuisine, embrace a didactic style of leadership and are able to balance the nuanced demands of this newly created position.

The Corporate Service Director will be expected to be immersed in our restaurants and their culture. They will strive to improve our ability to serve our guest and work with leadership to further establish clear standards of excellence in service. Additionally, they will consistently provide the critical feedback, guidance and resources required to allow our managers to succeed in maintaining these standards. Effective self-management, clear communication and an ability to cultivate and maintain collaborative relationships with all Matter House staff and management are a must. The position reports to the Director of Operations. 

Additionally, a Service Director on our team must understand the following:

Guest experience is our highest priority. Our team must ensure that all service staff are able to guide each guest through their experience and upholding service standards. 

Company culture and staff education are integral in our development. We believe that our employees are our greatest resource.  Creating a diverse and informed team and providing all of our staff with the tools and information they need to serve our guests is essential.

Communities are essential to our success. We welcome an endless variety of people through our doors every day. Whether they are purveyors, staff, guests or a new neighbor we depend on them. In order to continue growing, we actively seek ways to engage and embrace that community.

You will work closely with the General Managers and be expected to assume service responsibility at this level when scheduled to run shifts and lead the team.

Compensation details

Competitive salary for experienced applicants. PTO, bonuses, and benefits included.

View Job Description

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Full Time • Salary (Based on Experience)
Require min. 4 years of experience

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Part of Matter House

Estela is a restaurant in downtown Manhattan from chef Ignacio Mattos. Set one floor above Houston Street, it is a bistro at heart, taking familiar ideas like tartare, ricotta dumplings, burrata on toast, fried rice, and steak, and presenting them in new, satisfying ways. The bar is open late, and you can come in for just a glass and a small bite, should you feel like it. Now in its 5th year, Estela has earned numerous accolades, including a place on the World’s 50 Best Restaurants List and two stars from bothNew York Magazineand the New York Times.

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