Quince, Chef Michael Tusk’s highly acclaimed San Francisco restaurant, seeks a passionate and capable Assistant General Manager to join our Leadership Team.
Best described as California contemporary cuisine, Quince features seasonally-driven menus that draw heavily from the local products of Northern California and West Marin County specifically. The commitment to sourcing the finest quality ingredients extends similarly to our dining room with an intense focus on detail and impeccable guest service.
The Assistant General Manager works in conjunction with the General Manager to oversee and direct the day to day service and administrative operations. This role has a strong focus on hospitality, product education and staff development and mentorship. The AGM is the relied upon individual in the absence of the General Manager, to direct and support staff training, guest relations, product knowledge and standards of service.
Quince, is a Values-Driven operation that is committed to creating rewarding experiences for our employees with growth opportunities for advancement.
As an important member of our team, you’ll enjoy the following benefits:
- Full Medical, Dental, and Vision insurance coverage
- Retirement savings offering 401 K matching employer contributions
- Commuter tax deferred benefits
- Employee discount at our QPA family of restaurants – Quince, Cotogna, Verjus
- Complimentary participation in our community sponsored agriculture (CSA) program with Fresh Run Farm
- Relais & Chateaux discount at participating hotels and restaurants
- Sponsorship of continuing education classes and professional training opportunities in food and beverage
- Paid family meals provided
Key Responsibilities include:
As part of the management team work collaboratively to achieve company objectives in sales, service and quality standards, appearance, sanitation and cleanliness of the facility, through employee training and creating a positive, productive working environment.
Ensure that all guests are receiving the highest level of service and hospitality from all culinary and front of the house staff. Fill in where needed to ensure guest experience is never compromised as a result of operational challenges.
Manage the Quince Guest Relations and Concierge Department in the following areas; direct communications about reservation policies, cancellations and reservation procedures, track and strategize to meet cover count targets, optimize the reservation book for hospitality opportunities and revenue and oversee the reservation software and guest database.
Schedule front of the house staff as required by anticipated business volumes while ensuring that all positions are staffed when and as needed and labor cost objectives are met. Modify staffing levels based upon increases or decreases in sales activity and enforce all applicable labor compliance requirements, such as meal breaks and rest periods.
Assist in front of the house hiring, on-boarding procedures, training, supervising and progressive coaching and counseling in coordination with General Manager and Human Resources Manager. Provide and demonstrate mentorship to foster professional development for all hourly employees
Develop and schedule educational programing to foster professional development on topical issues, as it relates to hospitality, food, beverage and the QPA Culture at large.
Compensation commensurate with experience. The position has growth potential and the ability to explore a number of career opportunities.
Quince has received numerous honors and accolades. Most recently, the 2019 Michelin Guide San Francisco awarded Quince their highest rating of Three stars for the third year in a row. The James Beard Foundation awarded Chef Michael Tusk The James Beard Award Best Chef – Pacific for his cuisine at Quince. In addition, Tusk, along with Quince, have been nominated for the James Beard Award for Outstanding Service, James Beard Foundation Award for Outstanding Chef and Outstanding Restaurant. Quince is also a distinguished member of Relais & Châteaux, an association of the world’s most celebrated resturants and boutique hotels.
We are dedicated to setting new restaurant standards in hospitality, cuisine and the employment experience. Our goal is to collaborate with talented restaurant professionals and offer opportunities to learn and grow within the profession. We seek inspired candidates who are passionate about food, wine and service.
We are an Equal Opportunity Employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records
Interested applicants please submit your resume to [email protected]
Full benefits, 401K
Californian, New American
Part of Chef Michael Tusk
Situated in San Francisco's historic Jackson Square, Lindsay and Chef Michael Tusk's celebrated Quince features Californian contemporary cuisine. Quince serves a nightly-changing tasting menu highlighting the restaurant's unique partnership with Fresh Run Farm.