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General Manger - Columbus, OH Relocation
3 Arts Club Cafe
1300 North Dearborn Street, Chicago, IL 60610
General Manger - Columbus, OH Relocation at 3 Arts Club Cafe

General Manger - Columbus, OH Relocation at 3 Arts Club Cafe

3 Arts Club CafeMore Info

Full Time • Salary (Based on Experience)
Expires: Aug 28, 2019


2 years

Job Details

RH is seeking a Hospitality Leader with a demonstrated ability to support company leadership in the development and execution of business strategies to support our successful Food & Beverage concept in Chicago. This includes: taking a leadership role in strategic research and development initiatives that will improve quality of guest experience and increase revenues, recruiting and training of service staff, inventory management, and providing world class customer service to internal and external guests while taking great care of the equipment and facilities. The responsibilities listed below are indicative of the nature of the position and can be modified due to organizational changes, new business developments, or expansion of the position.



  • Live Our Values:  People, Service, Quality and Innovation
  • Deliver first-class service to both internal and external guests
  • Responsible for making sure every guest leaves happy, within reason
  • Responsible for taking immediate action to correct anything affecting the guest experience
  • Responsible for responding to any complaints or errors that affect the guest experience
  • Deliver P&L results in line with company expectations for revenue, food and compensation costs, and operating income
  • Develop and maintain a strong protocol with regards to service standards; implement any changes efficiently and communicate effectively to all staff
  • Develop a strong Food & Beverage management team to address and grow all elements of the business                           
  • Directly lead and manage all Front-of-House service staff; provide oversight for all Café staff including kitchen
  • Ensure clarity, consistency, and parity in application of all RH policies
  • Develop and run pre-shift meetings: key business updates, station coverage plan, Values messages/exercises, create and conduct on-the-job staff training
  • Develop deep and strong communication and partnership with Core Gallery team – ensure that in both day-to-day and critical situations there is a cohesive and seamless integration of the Café within the larger Gallery experience
  • Develop staffing models, and adapt staffing coverage as needed to cover client demand
  • Monitor daily Manager Notes log and take action on all key issues and opportunities
  • Run weekly Management Meetings to develop strategies and processes to improve service and increase sales
  • Recruit the right level and type of talent for our ever-changing business
  • Conduct hiring interviews, mentor, train, and conduct in-the-moment coaching to develop teams and deliver sales
  • Resolve human resources issues in a timely manner, partnering with HR and HQ business teams
  • Embrace change and deliver top results no matter the obstacle
  • Have oversight and general accountability for all daily financial audits and paperwork: till cash, bank deposits and change requests, daily balancing and tip tracking
  • Have thorough knowledge of all scheduling, payroll and tip payout procedures; perform as needed
  • Resolve associate and client issues in the moment, within established guidelines
  • Enforce standards, policies, paperwork and procedures
  • Foster and maintain open communication between Front-of-House and Back-of-House  management and staff
  • Multi-task at a high level; prioritize among multiple complex daily priorities



  • Minimum of 2 years management experience in hospitality industry
  • Smart Serve Certified
  • Food Handlers Manager Certified
  • Strong food and beverage knowledge with an emphasis on ingredient driven seasonal cuisine, wine and beer
  • 19 years or older
  • Ability to work independently and with all levels of leadership in a fast paced environment
  • Strong ability to lead an F&B team and own accountability for specific revenue goals
  • Excellent written and verbal communication skills with notable attention to detail
  • Team player with enthusiastic outlook and creative mind
  • Strong decision making abilities
  • Mac and PC knowledge
  • Experience with Excel and Word a plus
  • Experience with industry software, i.e. Aloha or similar POS systems
  • Business development or entrepreneurial experience a plus



  • Must be able to lift up to 50 pounds
  • Must be able to work standing and walking for extended periods of time



  • This position is full time. Candidates must be willing to have flexible schedules and must be willing to work weekends, evenings, and holidays in rotation.


  • Great benefits package with premier medical, dental and vision partners
  • Rewarding paid time-off plans, including vacation, sick time, personal days, company holidays and more
  • Substantial associate discount of 50% off regularly priced RH merchandise and 30% off sale items
  • Access to all RH Members Program benefits, including complimentary design services
  • High-value discounts with respected national vendors, partners and retailers
  • Generous Referral Bonus Program to reward associates for recruiting top talent

Compensation details

Choice providers of Medical, Dental and Vision benefits, 401(K) Savings Plan, Company Paid Life Insurance and more

Required Skills

Classic Food / Wine Service

Conflict Resolution

Experience in a Fine Dining Establishment

Experience in a High Volume Environment

Food / Beverage Pairing

Food Safety Knowledge

Hospitality / Management Degree

OpenTable or other

POS Systems

Staff Management of 75

Staff education / motivation

Staffing / scheduling

Read more

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An integration of food, wine, art and design. Select RH design Galleries include a world - class hospitality offering by celebrated restauranteur and founding President of RH Hospitality, Brendan Sodikoff. These inspiring spaces respect the local culture and feature an ingredient - driven menu, a wine bar, a pantry and a barista bar with handcrafted coffees and pastries.

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