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General Manager
What If...Syndicate
1050 North State Street, Chicago, IL
What If...Syndicate hiring General Manager in Chicago, IL

What If...Syndicate hiring General Manager in Chicago, IL

What If...SyndicateMore Info

Full Time • Salary (Based on Experience)
Expired: Aug 15, 2019

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Requirements

5 years


Job Details
Who We Are

Regularly asking “what if?” opened the door to the creative vision of partners David Pisor, Jim Lasky, and Chef Danny Grant. The original concept, to create an amazing guest experience by marrying the love of great food with a dedication to service, has not changed since the flagship steakhouse, Maple & Ash opened in 2015. Now, the award-winning portfolio of brands — Maple & Ash, Mavens & Aficionados, 8 BAR, and etta — are the center of a growing hospitality group.

Our restaurant group is expanding nationally and we are looking for exceptional talent to help us grow. 

In everything we do, there are four principles that we live by:
  • Generous - We always give more than we receive and we never take advantage of a guest.  The value that a guest receives will always exceed what they pay.
  • Professional - We do our work exceptionally, with skill and talent born from decades of hospitality experience. Our staff has more food, wine, and cocktail knowledge than any other restaurant.
  • Fun - We love what we do, we laugh a lot, and we never take ourselves too seriously. Having fun is a critical component to our success.
  • Fail Fast - As we strive to be the best, we will make mistakes. It is okay to screw up as long as you learn, adjust, and get better. Don’t wait… fail fast and move on.

What You Will Do
  • Resolve any customer or employee complaint
  • Accomplish company goals by accepting ownership to assigned tasks, stepping up to take on new and different requests by ownership, and exploring opportunities to add value to the position
  • Manage and develop AGM and Floor Managers
  • Lead and actively participate in weekly Manager and Executive meetings
  • Guarantee food quality and 100% customer satisfaction by auditing menu items and delivering exceptional customer service
  • Maintain a safe, secure, and healthy working environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations, and maintaining security systems
  • Responsible for adjusting the environment, music, lighting, and temperature as needed to maintain the appropriate atmosphere
  • Keep up to date on the competition and grow industry knowledge by tracking emerging trends in the restaurant industry, establishing personal networks, and being updated on press publications and articles
  • Oversee the managers in their control of purchase and inventory, negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, analyzing variances, and taking corrective actions
  • Recruit exceptional staff members and ensure they’re properly trained to execute their job duties above expectations, making sure they understand the company culture
  • Review and monitor, with accounting personnel, expenditures to ensure that they conform to budget limitations and work to improve performance


Who We Are Looking For
  • A minimum of 5 years of experience as a General Manager of a restaurant/hospitality establishment
  • Warm, hospitable personality who is guest focused; ability to identify and build relationships with important investors and VIP clients
  • Excellent knowledge and experience with P&L and COGS and history of interaction with accounting personnel
  • Collaboration with Finance department to set and maintain proper financial goals 
  • Excellent leadership skills in staffing, managing, and leading FOH staff members
  • Ability to think on your feet and make important decisions with minimal supervision
  • Must be able to effectively communicate and relay information to staff and the partners
  • Polished professional who takes pride in their appearance
  • Ability to maintain composure and stay organized in a fast-paced, high-volume working environment
  • Adaptive and flexible to changing software technologies and operations processes

View Job Description

Association

Regularly asking “what if?” helped open the door to the original concept of Maple & Ash... a steakhouse designed to attract an underserved audience – women and foodies. Three years later, the What If Syndicate has become the parent company to an award-winning portfolio of brands -- Maple & Ash, Aya Pastry (Commercial Bakery), Mavens & Aficionados (highly personalized wine club), 8 BAR, and etta -- each contributing to the growing hospitality group of David Pisor, Jim Lasky, and Danny Grant.