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Host / Hostess
Entertainment Cruises - Philadelphia
123 Chestnut St #402, Philadelphia, PA 19106, United States
Host / Hostess at Entertainment Cruises - Philadelphia

Host / Hostess at Entertainment Cruises - Philadelphia

Entertainment Cruises - PhiladelphiaMore Info

Part Time • Hourly (Based on Experience)
Expired: Jun 20, 2019

Sorry, this job expired on Jun 20, 2019. Below are other jobs that may be of interest to you.


0-1 years

Job Details

Job title:             Host/Floor Captain

Department:      Food & Beverage

FLSA status:       Non-exempt

Reports to:         Restaurant Manager/ Supervisor on duty


Job Summary:

Inspired by our commitment to excellence, the service team at our Company* creates unforgettable memories for our guests.  The successful Host/Floor Captain assists the Restaurant Manager on duty with the day-to-day activities of the front-of-the-house to ensure consistently high levels of quality, service and guest satisfaction while maintaining a high level of profitability.


Essential Functions:

  • Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS)
  • Responsible for creating and maintaining a safe work environment aboard the vessel, focusing constantly on the safety of all guests and shipmates
  • Actively participate in meetings including the Manager pre-cruise briefing
  • Oversee the setting of assigned deck(s), including package assembly & placement, and sidework & section assignments
  • Assist with the warm and efficient greeting and seating of guests when they arrive.
  • Coordinate buffets and table invitations on assigned deck(s)
  • Assist Servers and Server Assistants with table service
  • Maintain a high level of energy and a positive attitude
  • Lead by example, by remaining consistently professional and positive in front of staff, and maintaining a positive attitude
  • Comprehensive knowledge of all F& B Menu items, packages & POS systems
  • Interact with guests using scripted approaches
  • Participate in all entertainment as scripted
  • Table touch all individuals on deck, and meet all group leaders
  • Participate and lead post cruise clean up; assign duties, and ensure the completion of all side work
  • Participate in the “Bye Bye” line
  • Perform a walk through inspection with manager(s) at the completion of each cruise to ensure proper deck arrangement and sanitation
  • Check in with managers following the cruise to address any issues or situations, and to offer solutions to problems


Additional Responsibilities:

  • Be prepared to begin work at scheduled time
  • Maintain uniform and personal grooming in compliance with appearance standards
  • Other duties as assigned by the manager or supervisor on duty





The successful Host/Floor Captain will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties.  Performance will be measured by guest and mystery shopper satisfaction surveys, departmental tests, management evaluation, and feedback from peers on the service team.


Job Specifications / qualifications:

  • High school diploma or equivalent required
  • Must be at least 16 years of age
  • Previous restaurant experience preferred
  • Energetic and enthusiastic personality essential
  • Must possess a service orientation – actively looking for ways to help others
  • Will work for extended periods of time without sitting
  • Must be able to walk stairs
  • Required to lift furniture and other heavy items such as bus tubs up and down stairs
  • Will be required to be available for work on all major holidays
  • Per US Coast Guard requirement, must be a US Citizen or a Permanent Resident


*For purposes of this job description only, references to the ‘Company’ are to the following subsidiaries of Entertainment Cruises Inc.: Premier Yachts, Inc., Mystic Blue Cruises, Inc., Potomac Riverboat Company, LLC., Seadog Ventures, Inc. and Spirit Cruises, LLC. You are employed by one of these subsidiaries, not by Entertainment Cruises Inc.

Compensation details

Tips, Incentives, 401k with Company Match, Complimentary Cruise Benefits, Employee Assistance Program, Employee Discount Program, Volunteer Program, Dynamic Company Culture

Required Skills

Ability To Lift 40+ Lbs

Basic Floor Service

Customer service

Event Management / Organization

View Job Description

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Part of Entertainment Cruises

Entertainment Cruises is the nation’s largest dining and sightseeing cruise company with a fleet of 36 ships in cities that include: Baltimore, Boston, Chicago, National Harbor, MD, Norfolk, VA, Philadelphia, New York, Washington, D.C. and Weehawken, NJ.

From the fresh and fun Spirit to the modern and sleek Odyssey and Bateaux, to our Elite Private Yachts and exciting Seadog speedboat rides, Entertainment Cruises offers a wide range of guest experiences. Once onboard, each guest will see the city from a whole new perspective—from the water.

Entertainment Cruises operates more than ten thousand cruises and serves more than 1.9 million guests each year. We are inspired by our commitment to excellence and dedicated to creating unforgettable memories.

*What's it like to work for us?*
"Entertainment Cruises is just as focused at providing our shipmates with the best possible workplace environment as it is in creating a memorable experience for our guests… I couldn’t see myself being a part of anything else."
- Benjamin - Recruiting & Training Manager, New York

“It’s so cool that I get to sail on a boat every day and see the Statue of Liberty." - Machel - Chef, New York

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