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Reservationist at Crown Shy

Crown ShyMore Info

Part Time • Hourly $18.00
Expired: Jun 6, 2019

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1 year

Job Details

You are responsible for cooperating with the Maitre’D, the Management team and the Hosts. You are the guest’s first impression of the restaurant and should greet incoming phone calls with a warm, knowledgeable & noticeably appreciative demeanor. Your goal is to maximize reservations with a thorough understanding of our book while delivering a delightful yet efficient service. The Reservationist must be meticulous at ensuring that every detail of a guest’s reservation has been accurately recorded following established procedures. The role of the Reservationist is integral to the success of the restaurant.


  • Must have 2 years + experience working as a Reservationist in a restaurant
  • Experience working with OpenTable & SevenRooms is preferred
  • Must be able to lift & a carry at least 50 pounds
  • Must be able to stand for long periods of time
  • Must be comfortable with repetitive motions (such as walking, bending & standing)
  • Must be knowledgeable of Industry critics & awards
  • Must have full schedule availability
  • Must be able to take constructive criticisms and work well in a team dynamic


  • Be able to deal efficiently and politely with all telephone, email, internet and “in person” inquiries
  • Be able to ensure that all reservations are recorded clearly, accurately and promptly into the system
  • Know how to and be able to maximize reservations and guest counts
  • Know how to and be able to create daily floor plan sheets: detailing reservations and VIP guests
  • Be able to manage the flow of the guests into the dining room and bar areas- transferring pertinent information to the proper parties
  • Provide accurate wait times to guests when necessary
  • Be knowledgeable of the food and drinks menu to ensure you are able to respond to customer inquiries
  • Be able to complete general admin duties: printing, copying, scanning, faxing, Microsoft, excel, PDFs
  • Attend training sessions and team meetings as required


  • Be warm, knowledgeable and noticeably appreciative
  • Accommodate guests by making each individual feel welcome
  • Act professional, accommodating and always maintain composure
  • Identify and report problems to management immediately

Compensation details

We offer paid vacation time and Insurance Benefits.

Required Skills

Customer service

Customer Service

Reservation System Management

View Job Description

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New American, European

Upscale Casual, Fine Dining

1 Employee RecommendationSee Details

Part of J2K

In the heart of Manhattan’s Financial District is a beautiful art-deco building at 70 Pine Street. James Kent, from the Nomad and Eleven Madison Park, and partner Jeff Katz, of Del Posto, have teamed up to bring a beautiful 7,000 square foot restaurant to the ground floor of this stunning, landmarked building. Boasting 120 seats, two private dining rooms, and a 16 seat bar, the restaurant will have a state-of-the-art open kitchen that includes a Heston Suite as well as a commissary kitchen to support scheduled expansion to two other concepts in the building opening in 2019. The team includes more than 10 veterans of the industry, all of whom have worked directly with James or Jeff over the past 15 years.

Our menu approach isn’t based around a geographical region or a particular style of cooking, but rather the endless creative pursuit of delicious flavors, beautiful composition, and generosity. We will always strive for gracious, warm, and appreciative service, where attention to detail and anticipating guest's needs are priority number one. At the same time, we’re also here to enjoy ourselves and our work, and hopefully you are too. To us that means we'll likely be rocking Nike kicks while servicing food and throw-back hip-hop bumps in the background.

At the end of the day, we are committed to creating and cultivating restaurants where E V E R Y O N E is eager to return.

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