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Host / Hostess at Constellation Culinary Group - New York

Constellation Culinary Group - New YorkMore Info

Full Time • Hourly $15
Expired on Feb 18, 2019

Sorry, this job expired on Feb 18, 2019. Below are other jobs that may be of interest to you.

Requirements

2 years


Job Details
Storico Restaurant is seeking a Host/ Hostess primary responsibility is to greet and seat guests, coordinate guest reservations and respond to inquiries.  The Host/Hostess will book reservations using Open Table. They are a critical link to guest satisfaction.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes, but is not limited to the following.  Other duties may be assigned.

  • Manage the Open Table Reservation System.
  • Enthusiastically greet and seat guests
  • Communicate special requests with General Manager, server and kitchen teams.
  • Answering phones
  • Direct guests to bar, restaurant, lounge area or restrooms
  • Maintain flow of service
  • Provide high level of guest service.
  • Maintains full knowledge of food, beverages, products, and services.
  • Monitor wait list and estimate wait times for guests.
  • Assist with special events.
  • Assist visitors with directions, information, etc.
  • Assist servers and server assistants as needed.
  • Attend to Valet Service notification system

 

EDUCATION and/or EXPERIENCE/SKILLS

  • High School Diploma required. Some college preferred.
  • Previous hosting, restaurant, and guest service experience preferred.
  • Must be at least 18 years of age.
  • Must be available to work weekdays, Saturdays, Sundays, and some holidays.
  • Excellent communication skills.
  • Open Table Reservation System experience preferred

 

KNOWLEDGE, SKILLS AND ABILITIES

  • Ability to read and speak fluently, in the primary language of the property location.
  • Ability to add, subtract, multiply and divide in units of measure, using whole numbers.
  • Ability to apply common sense, define problems, collect data and notify management when necessary.
  • Ability to successfully re-prioritize tasks in a moment’s notice.
    • Excellent time management skills
    • Strong organizational skills
    • Excellent listening skills
  • Proactive, Team Player, Problem Solver
    • Assume responsibility/accountability
    • Ability to quickly evaluate alternatives and decide on a plan of action
    • Professional appearance and good hygiene.
    • Respect for all co-workers and guests.
    • Pride in your work by creating positive energy, excitement and fun
    • Demonstrate positive behaviors; smiling, being polite and courteous
    • Able to develop a camaraderie with team members
  • Ability to understand guests' service needs.
  • Ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time.
  • Ability to focus attention on details.
  • Ability to follow directions thoroughly.
  • Ability to work cohesively with co-workers as part of a team.

 

OTHER SKILLS and ABILITIES Required

  • Protect the name of the restaurant and ensure that no actions are taken within Marble Room Steaks and Raw Bar that could bring the restaurant into disrepute.
  • Takes action in all matters related to the safety, security, satisfaction and wellbeing of employees, restaurant guests and property. Responds swiftly and effectively in any emergency of safety situations.
  • Assure the proper handling of VIPs. Protect their privacy and confidentiality.
  • Ensuring compliance to all policies and procedures at all levels.
  • Maintains an innovative technical expertise through attendance of professional meetings and review of current literature and trends.
  • All other responsibilities assigned by management.

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Ability to stand/walk a minimum of 8 hours per day
  • Use hands to touch, grasp, handle or feel; reach with hands and arms; talk, hear, taste and smell.
  • Lift more than 40 pounds.
  • Frequently climb stairs
  • Specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Able to pass basic safety course.

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Qualified individuals with disabilities may be provided reasonable accommodation to enable them to perform the essential functions of a position, so long as such accommodation does not result in undue hardship to the organization.

The noise level in the work environment is usually loud and potentially stressful.

 

DISCLAIMER

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. In order to consistently exceed internal and external Guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as neede

Required Skills

Customer service

Event Management / Organization

Experience in a High Volume Environment

OpenTable or other

View Job Description

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