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IT Administrator
Rosebud Restaurants
1419 West Diversey Parkway, Chicago, IL, United States
IT Administrator at Rosebud Restaurants

IT Administrator at Rosebud Restaurants

Rosebud RestaurantsMore Info

Full Time • Salary (Based on Experience)
Expired: Feb 10, 2019

Sorry, this job expired on Feb 10, 2019. Below are other jobs that may be of interest to you.


1 year

Job Details

IT Support technician


The IT Support Technician is responsible for acting as primary interface for ensuring continuity of the Rosebud Restaurant’s computer systems by providing technical expertise and assistance to resolve technical problems. Maintains professionalism and strict confidentiality in all client and company’s matters. Duties to include but not limited to the following:



  • Serve as the first point of contact for company’s employees and/or clients seeking technical hardware and software assistance via telephone, email, in-person, or voicemail.
  • Strong ability to multi-task by remaining available on phone, managing and responding to incoming Help Desk email, attending to in-person requests, and completing other IT-generated tasks.
  • Support local and remote users, devices, and applications with Team Viewer.
  • Analyze problems in order to: (1) resolve hardware/software solutions by telephone/email or in-person; or (2) if issue cannot be resolved at 1st level decide proper level of escalation either to venders or IT Manager
  • Maintain IT equipment at Rosebud Restaurant’s environment
  • Create, change, and delete user accounts per request.
  • Installation, configuration and troubleshooting of software and hardware
  • Assist and support IT manager in the company as needed



  • Prior experience in Information Technology environment highly desirable.
  • Proficiency working with MS Office 2016 and Office365, Azure, TeamViewer Remote Control, Windows Server 2012 R2, VoIP phone systems, VFax, HelpDesk systems, OpenTable and GuestCenter, administrative/support tools, Active Directory, audio/video equipment, smart phones, tablets and other mobile devices. “Hands on” experience with system support, troubleshooting, repair, and maintenance of desktop/laptop software/hardware. Basic knowledge of LAN/WAN/WLAN, TCP/IP, DHCP, DNS preferred.
  • Proactive with the ability to identify, define, and analyze detailed support issues and problems and to recommend and implement solutions. Ability to interpret technical instructions or diagram.
  • Excellent analytical and technical skills requiring an aptitude for detail, precision, and logic with comprehensive knowledge of desktop support in a Windows 10 - Office 2016 networked environment in order to provide technical assistance and problem resolution to the various systems.
  • Exhibit high degree of initiative with demonstrated troubleshooting, problem resolution, and follow-through skills in order to manage multiple priorities in a fast-paced, detail-oriented, and consistently changing work environment with the ability to make decisions based upon results of research.
  • Excellent interpersonal, verbal, and written communication skills with the ability to communicate with courtesy and diplomacy and efficiently follow written and verbal instructions.
  • Ability to provide technical support and training to a diverse group of users having different levels of computer expertise including restaurant managers, chefs, and other users. In addition, maintain effective relationships with vendors and consultants.
  • Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment. Ability to act independently and make decisions within scope of the position’s responsibilities.
  • Excellent organizational skills including record-keeping, data collection, and system information. Ability to compile and analyze data and furnish information in report format, written correspondence, e‑mail, or verbally.

Compensation details

health and dental insurance, 401k plan, paid time off

Required Skills

OpenTable or other

POS Systems

Microsoft Office

View Job Description

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