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Server at Cloud Nine Restaurant Group, Inc

Cloud Nine Restaurant Group, IncMore Info

Full Time • Hourly (Based on Experience)
Expires on Nov 16, 2018


Requirements

2 years


Job Details

Server is responsible for positive Guest interactions while serving Guests in a friendly and efficient manner and play an integral role in ensuring our customers have exceptional dining experiences. At all times, servers are expected to be attentive to our Guests’ needs, making them feel welcome, comfortable, important and relaxed.

The right person will be passionate about food and service and thoroughly enjoy creating excellent experiences for our customers. The ideal candidate will have a friendly, outgoing disposition and previous experience working as a Server in a bustling, fast-paced restaurant setting.

Responsibilities:

  • Prepare room for dining by setting service plates and utensils

  • Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies

  • Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions

  • Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.

  • Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests

  • Keep kitchen staff informed by noting timing of meal progression

  • Serve orders by picking up and delivering patrons' choices from bar and kitchen; deliver accompaniments and condiments from service bars

  • Respond to additional patron requirements by inquiring of needs; observing dining process

  • Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs

  • Properly open and pour wine at the tableside

  • Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return

  • Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons

  • Contribute to team effort by accomplishing related results as needed

  • Provide welcoming phone greeting and following Guest ordering procedures

  • Convey menu information over the phone to Guests and give accurate estimate of delivery time

  • Perform basic cleaning tasks as needed or directed by supervisor

  • Fill in for absent staff as needed

  • Assist with special events as needed

  • Adhere to grooming and appearance standards consistently

  • Promptly address customer service issues and refer customers to management when necessary

Qualifications:

  • Previous serving experience required

  • Excellent oral communication skills required

  • Positive interpersonal skills required

  • Must speak English fluently and be able to write in basic English

  • Food Handlers Card

  • Good telephone speaking and listening ability

Server top skills & proficiencies:

  • Knowledge of Food Service Regulations

  • Lifting

  • Verbal and Written Communication

  • Flexibility

  • Basic Math

  • Customer Service

  • Resolve Conflict

  • Teamwork

  • Persistence

  • Energy Level

  • Selling to Customers Needs

  • Thoroughness

  • Professionalism

  • Client Relationships

Compensation details

Gratuities, Employee Discounts at our Sister Restaurants


Required Skills

Classic Food / Wine Service

Classic Wine Service Knowledge

Conflict Resolution

Customer service

Experience in a High Volume Environment

Food / Beverage Pairing

Food Preparation Knowledge

Food Safety Knowledge

OpenTable or other

POS Systems

Read more




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Restaurant Group

Cloud Nine Restaurant Group, Inc is a locally owned fast growing organization located in the Western Suburbs of Chicago. Currently, there are three unique restaurant concepts operated by organization: One Fifty One Kitchen | Bar, Pints Sports Bar, both in Elmhurst and Barrel House Social Whiskey Bar in LaGrange.

Currently we are seeking enthusiastic hospitality professionals to join our teams at One Fifty One Kitchen | Bar and Pints Sports Bar.

One Fifty One Kitchen | Bar is a locally owned Midwestern Fair Restaurant located in the heart of downtown Elmhurst across from York Theater. Our Executive Chef Evan Sumrell brings the Chicago dining experience to the Western Suburbs with his vision on rustic dishes, locally sourced ingredients and unique take on classic American cuisine.

The menu is anchored by seasonal menus and is complimented by an extensive local craft beer list, hand-made cocktails, and a thoughtfully curated wine program. The versatility of One Fifty One’s menu is also reflected in the dining experience it offers to its guests who can choose to order an entree at the bar, a small plate al fresco, or multiple plates to share among friends in the dining area.

One Fifty One Kitchen | Bar provides unique décor that reflects the rustic tone of the Midwestern menu with invitingly comfortable furnishings. We hope that you will find our food to nourish, our service to recharge and our space to be convivial and comfortable. We believe that family + friends connecting and sharing over a meal is always cause for a celebration!

Pints is a cozy neighbor sports bar located just south of the Metra tracks in downtown Elmhurst. Pints is a traditional sports bar specializing in craft beer, gourmet burgers, sandwiches and sharable bar snacks.

With 17 TVs, Pints is the perfect place to catch all the latest games with old friends or make some new ones! The relaxed and comfortable atmosphere, friendly service and creative bar fare make Pints a great place to hang out with friends!

The highlight of the pub is our unique beer garden featuring 3 60" HD TVs and a fully retractable roof. It makes a great space for private parties!

Bar Manager