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Host / Reservationist
Dumbo House
55 Water Street, Brooklyn New York 11201
Host / Reservationist at Dumbo House

Host / Reservationist at Dumbo House

Dumbo HouseMore Info

Full Time • Hourly (Based on Experience)
Expired on Sep 20, 2018

Sorry, this job expired on Sep 20, 2018. Below are other jobs that may be of interest to you.

Requirements

2 years


Job Details

At Dumbo House (Soho House Property) a Host / Resorvationalist  will be responsible for answering all incoming calls and creating reservations for both the club and restaurantas well as connecting calls with appropriate departments that are not in need of a reservation. Excellent service to guests and members via friendliness, discretion, and accuracy will be key to success in this role.

Specific functions but not limited to:

  • Answering inquiries about all aspects of the Club and its services and facilities.
  • Create reservations for rooms and club
  • Answer incoming emails and/or faxes
  • Protect privacy of our guests, members and coworkers at all times.
  • Punctuating all calls and interactions with friendliness, accuracy, and discretion
  • Assist Front Office and other departments and perform other duties as requested.

Required Skills/Qualifications:

  • Strong written and verbal communication skills required.
  • Being detail-oriented a must!
  • Must have a professional and friendly phone manner.
  • Schedule openness and flexibility
  • Computer literacy necessary – proficiency with Microsoft Word, Google Docs, & Excel.
  • Knowledge of Opera PMS is strongly preferred.
  • Keen ear and eye for accuracy a must!
  • Ability to multitask, often answering multiple phone calls at once in a fast paced environment while remaining calm under pressure

 Physical Requirements:

  • Must be able to seize, grasp, turn and hold objects with hands.
  • Long periods of sitting or standing
  • Must be able to understand and communicate clearly with guests, members and co-workers.
  • Must be able to reach and handle the computer, keyboard and desktop items.
  • Occasionally kneel, bend, crouch and climb as required.

Required Skills

Customer service

Experience in a High Volume Environment

OpenTable or other


View Job Description

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Part of SoHo House North America

Opening 2018, DUMBO House will be the first Soho House location in Brooklyn, NY. Located on the waterfront in DUMBO, this new location will feature views of the East River and Statue of Liberty, floor to ceiling windows, an outdoor patio, an open kitchen and full bar, and expansive F&B space.

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