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Host / Hostess
The h.wood Group
613 N Wells St, Chicago, IL, USA
Host / Hostess at The h.wood Group

Host / Hostess at The h.wood Group

The h.wood GroupMore Info

Part Time • Hourly (Based on Experience)
Expired on Aug 21, 2018

Sorry, this job expired on Aug 21, 2018. Below are other jobs that may be of interest to you.

Requirements

2 years


Job Details
The h.wood Group’s, Mason in Chicago is seeking a hardworking and dedicated Host/Hostess. The ideal candidate possesses a guest first attitude, strong commitment to service, and excellent communication. We ask for a willingness to receive and offer direction, be
solutions oriented, and encourage a hospitality driven environment. Open
 availability preferred.

Summary of Duties:
- Greets and seats guests in a positive, welcoming and professional manner.
- Acknowledges VIP’s.
- Communicates to Maître D’/Anchor Hostess.
- Controls the flow of guests coming into the restaurant and bar.
- Anticipates the guests’ needs and responds appropriately with a sense of urgency.
- Maintains the proactive approach to solving any guest’s questions or problems.
- Directs guest(s) to the appropriate waiting area, recording their position, and keeping them
updated on the status of their table.
- Bids farewell to guests, using their name when known and encouraging them to return to
the restaurant.
- Cleans menu covers, replacing inserts and general tidiness of podium area where
necessary.
- Answers telephone and directs calls where necessary.
- Assists in supervising food servers, bussers, and food runners as it relates to the guest contact
and table information.
- Oversees daily restaurant reservations, pre-assigning seating where necessary
- Communicates with Maître D’/Anchor Hostess regarding special orders, cake orders,
special requests, VIP requests – responsible for conveying all such information to management and 
servers.
- Shuts down podium and reorganizing hostess stand at end of a shift.
- Turns into management any items left behind such as guest’s credit cards, or personal
items.
- Actively works as a goodwill ambassador of the restaurant.
- Follows all procedures and policies set forth by the company, division, and Health
Department following all health and safety regulations.
- Performs all opening and closing duties as assigned.

Requirements
● Ability to work well under intense time pressure
● Excellent emotional control in fast-paced environments
● Dedication to on-time arrival for shifts
● Upbeat and energetic attitude
● Responsible and trustworthy
● Attentive to detail
View Job Description

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Restaurant Group

Part of The H.Wood Group