Job Summary:

Inspired by our commitment to excellence, the service team at our Company* creates unforgettable memories for our guests.  The successful Server Assistant aids servers in the prompt delivery and removal of food and beverage items, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.

Essential Functions:

• Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS)
• Provide guests with water, coffee/tea, and bread service throughout the meal
• Bus used and unneeded dishes and glassware from guests tables to galley
• Scrape and stack dirty dishes, and carry dishes and other tableware to the galley for cleaning
• Maintain the cleanliness and safety of all common areas and service stations; clean up spilled food, drink and broken dishes, and remove empty bottles and trash
• Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture
• Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest

Additional Responsibilities:

• Be prepared to begin work at scheduled time
• Maintain uniform and personal grooming in compliance with appearance standards
• Assist with the warm and efficient greeting and seating of guests when they arrive
• Other duties as assigned by the manager or supervisor on duty

Accountabilities:

The successful Server Assistant will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties.  Performance will be measured by guest and mystery shopper satisfaction surveys, departmental tests, management evaluation, and feedback from peers on the service team.

Job Specifications / qualifications:

• Must meet minimum state age requirements
• Energetic and enthusiastic personality essential
• Must be able to effectively understand and convey written and verbal information to guests and coworkers
• Must possess a service orientation – actively looking for ways to help others
• Will work for extended periods of time without sitting
• Required to lift furniture and other heavy items such as bus tubs up and down stairs
• Will be required to be available for work on New Year's Eve
• Per US Coast Guard requirement, must be a US Citizen or a Permanent Resident