As a direct report to the Management Team, the Thalia Hall Administrator will assist the venue at each stage of an event including but not limited to: Marketing, ticketing and talent buying.
Act as the Ticketing Manager and be responsible for the following tasks:
- Act as primary liaison for all parties regarding sales, tickets and pricing matters
- Ensure all events are built out in the ticketing system accurately and timely
- Coordinate and set up and assist in the advance of all presales, VIP packages, holds and ticket buys.
- Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email.
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Document customer interactions when necessary, compiling documents and forwarding information to relevant parties
- Assist Director of Ticketing with ticketing and customer experience related projects when needed.
Alongside the Marketing Manager, you will assist with the following duties:
- Marketing
- Giveaways: Work with local radio, press, online partners, record stores and labels to spread awareness of events.
- Assist in poster/assets creation and street team distribution.
- Social media – Facebook, Instagram, Twitter
- Learn and develop Thalia Hall brand “voice”.
- Assist with show recap posts with photos sent by our in-house photographers and Facebook events.
- Daily social posts/reminders for upcoming events and specials.
- Assist with Facebook event creation.
- Engage with users, fans, and artists in a fun, constructive manner.
Alongside the Talent Buyer, you will assist with the following duties:
- Manage holds and maintain a clean, updated calendar in Prism. This includes updating contacts, uploading contracts, confirming support deals, etc.
- Continue to help build community and neighborhood programming by booking and helping project manage day time events, performance rentals, and non-musical activities in Thalia Hall, Tack Room, and Punch House.
- Work with the accounting team on financial reporting and KPI trackers.
- Execute contracts and send deposits for confirmed shows.
- Work with private events and restaurant teams on scheduling.
- Conduct walkthroughs of the venue with prospective and confirmed rental clients.
- Occasionally attend and settle shows on evenings and weekends, to represent the promoter. (Availability outside of normal work hours required).
